Head of Student Experience & Navigation (Hybrid)

Bath Spa University

Há 4 dias

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Pension scheme

Enhanced leave

Hybrid working

On-site nursery

Wellbeing support

Substantial experience leading multidisciplinary services and managing managers or senior professionals.
Evidence of leading change and translating strategic priorities into operational plans and measurable outcomes.
Experience of workforce, budget and resource planning, and managing complex operational issues.
Ability to use service data and qualitative feedback to evaluate services and deliver improvements.
Strong influencing, communication and partnership skills across organisational boundaries.
Leadership experience in higher education or student-facing professional services.
Experience developing student voice, survey, engagement or feedback strategies.
Experience leading multi-site services or student-facing first-contact/navigation services.
Experience coordinating sport, participation, transition or belonging initiatives.
Experience presenting reports, business cases or recommendations to senior governance groups

Lead and develop a multidisciplinary management team delivering accessible, coordinated and engaging student services across University locations.
Drive key strategies around Student Voice, student communications and sport, working closely with students, the Students’ Union and University partners to enhance student engagement, belonging and the overall student experience.
Oversee operational planning, resources, staffing, performance and service improvement, using insight and feedback to deliver positive change.
Deputise for the Director of Campus Life as required.