Head of Service Centre

SF Search Partners; Leeds; Sur place; GBP 90 000 - 120 000; Plein temps

Résumé du poste

SF Search Partners seeks a Head of Service Centre (Field Service) to lead a nationwide team of engineers and coordinators. You will own the Service Division P&L, drive revenue growth, and implement scalable processes to improve profitability and customer satisfaction.

The role requires a hands-on, commercially driven leader who can deliver measurable results and shape a high-performing service operation within the industrial equipment sector.

Qualifications

• Proven leadership of technical service operations, ideally nationwide field teams.
• Strong commercial acumen with experience managing a service P&L.
• Track record developing recurring revenue through service contracts.
• Experience driving operational KPIs and performance improvements.

Responsabilités

• Take ownership of the Service Division P&L, driving revenue, profitability and EBITDA.
• Lead nationwide field engineering and service coordination teams.
• Develop recurring revenue via maintenance programmes and service contracts.
• Implement KPIs and digital systems to boost efficiency and customer satisfaction.
• Support integration of acquired businesses and standardise service processes.
• Foster health and safety culture while maintaining high service standards.

Connaissances

Service leadership

P&L management

Recurring revenue

Commercial acumen

Operational transformation

Team leadership

Description du poste

An exciting opportunity has arisen for an experienced Head of Service Centre (Field Service) to lead and transform the service operations of a growing, ambitious business operating within the industrial equipment and packaging machinery sector.

Reporting directly to the COO, this is a senior leadership role with full responsibility for the performance, profitability and strategic development of the Service Division. The successful individual will lead a nationwide team of field service engineers and coordinators, driving operational excellence, recurring revenue growth and improved commercial performance.

With an ambitious acquisition and growth strategy, the business is looking for a commercially focused leader who can build a scalable, high-performing service operation.

Key Responsibilities:

• Take full ownership of the Service Division P&L, driving revenue growth, profitability and EBITDA performance.
• Lead and develop nationwide field engineering and service coordination teams, improving productivity, utilisation and service delivery.
• Develop recurring revenue streams through preventative maintenance programmes, long-term service contracts and premium support offerings.
• Implement operational improvements, performance KPIs and digital systems to enhance efficiency and customer satisfaction.
• Support the integration of acquired businesses, standardising service processes and building a scalable operating model.
• Drive a strong health and safety culture while maintaining exceptional service standards and customer relationships.

Experience Required:

• Proven leadership experience within technical service operations, ideally managing nationwide field engineering teams.
• Strong commercial acumen with demonstrable experience managing a service P&L and delivering profitable growth.
• Track record of developing recurring revenue through service contracts and maintenance programmes.
• Experience driving operational transformation, implementing KPIs and improving service performance.
• Background in packaging machinery, industrial equipment, automation, manufacturing technology or engineering services would be advantageous.
• A hands-on, commercially driven leadership style with the ability to operate strategically and deliver measurable results.

This is an excellent opportunity to take ownership of a significant service operation and play a central role in the continued growth and development of an ambitious business.