Interim Head of Service

Consult; West Yorkshire; Remote; GBP 90,000 - 130,000; Full time

Job summary

Consult is seeking an experienced service leader to take interim ownership of the Service Centre. The role focuses on leading a field-based team, developing structure and accountability, and delivering tangible improvements across installation, maintenance, and repair services.

You will bridge operational and commercial aspects, generating recurring revenue through contracted service offerings and reinforcing the function as a strategic part of the business.

Qualifications

• Experience leading field-based engineering/service teams.
• Strong operational leadership with a commercial/ P&L mindset.
• Experience developing service propositions and recurring revenue.
• Ability to deliver tangible improvements in an interim role.

Responsibilities

• Lead the field-based Service Engineers and establish structure and accountability.
• Integrate operational and commercial elements for better customer delivery.
• Take ownership of the Service P&L and drive commercial performance.
• Raise Service visibility and position it as a strategic business unit.
• Develop a strategic roadmap for recurring service and maintenance contracts.
• Drive performance across installation, planned maintenance, reactive repair, and support.

Skills

Field-based leadership

P&L management

Service operations

Change management

Job description

Location

West Yorkshire, England, United Kingdom On-site

We are supporting an established industrial business in the appointment of an Interim Head of Service Centre to lead and develop its field-based service operation.

The business provides installation, maintenance and repair services to customers across its installed equipment base. This is a commercially focused operational leadership role, with a clear mandate to professionalise the Service function, improve its visibility across the wider organisation and establish it as a standalone, profitable business unit.

The Role

Leading a team of field-based Service Engineers, the Interim Head of Service Centre will:

• Introduce greater operational structure, processes and accountability across the Service function.
• Bring together the operational and commercial elements of Service, creating a more joined-up approach to customers and delivery.
• Take ownership of the Service P&L, improving commercial performance, visibility and decision-making.
• Raise the profile of Service internally and ensure it becomes a key strategic focus for the wider business.
• Develop a clear strategic roadmap for the function, moving towards longer-term, recurring service and maintenance contracts with customers.
• Drive performance across installation, planned maintenance, reactive repair and wider customer support.

The Candidate

We are looking for an experienced service leader who can quickly assess the existing operation, establish structure and deliver tangible improvements.

You will ideally have:

• Experience leading field-based engineering/service teams.
• A background within manufacturing, machinery, industrial equipment or a related technical environment.
• Strong operational leadership combined with a clear commercial and P&L mindset.
• Experience developing service propositions and increasing recurring or contracted revenues.
• The ability to operate effectively in an interim environment and make an immediate impact.

This is an excellent opportunity for an experienced service leader to take ownership of an established function and shape its next stage of development.

Required Skills

operational leadership team leadership service management p&l management process improvement