Head of Sales

Arcade; Greater London; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

33 days holiday

Annual bonus 30%

Performance accelerator

Food discount 50%

Birthday/milestone budget

Wellbeing support

Team parties

Job summary

Arcade in London seeks an ambitious senior sales leader to own the revenue growth across reservations, group dining, private events and corporate bookings. You will lead and develop the Sales team, set direction with hands-on delivery, and build lasting relationships with corporate clients, agencies and partners.

You’ll work closely with Operations and Marketing to convert opportunities into memorable guest experiences, shaping Arcade’s sales function as the business grows.

Qualifications

• Senior leader with proven revenue growth in hospitality/events
• Experience leading multi-site sales teams and defining targets
• Data-driven forecasting and pipeline management
• Strong ability to build relationships with corporate, agency and event clients

Responsibilities

• Own sales performance across reservations, group dining, events and corporate bookings.
• Deliver monthly, quarterly and annual revenue targets and forecast accuracy.
• Lead, coach and develop the Sales team with clear activity standards.
• Build a proactive sales pipeline across corporate clients, agencies and partners.

Skills

Senior leadership

Revenue growth

CRM & forecasting

Stakeholder influence

Hospitality sales

Education

Bachelor's degree in business

MBA (preferred)

Tools

CRM systems

Reservations platforms

Reporting tools

Job description

Lead the sales engine powering Arcade’s next stage of growth.

This is an opportunity to shape and lead the sales engine behind one of London’s most exciting hospitality brands. Combining strategy with hands‑on delivery, you’ll lead and develop the Sales team, own revenue and conversion performance, and build lasting relationships across corporate, agency and events markets. Working closely with our venue, Operations and Marketing teams, you’ll turn commercial opportunities into exceptional guest experiences.

We’re looking for an ambitious, commercially sharp leader who enjoys winning business, developing people and making things happen. You’ll be comfortable setting the direction while staying close to the detail—and excited by the chance to make a visible impact on Arcade’s continued growth.

Key Responsibilities

• Own sales performance across reservations, group dining, private events and corporate bookings.
• Deliver monthly, quarterly and annual revenue and covers targets.
• Lead, coach and develop the Sales team, creating clear standards for activity, conversion and follow-up.
• Build a strong proactive‑sales pipeline across corporate clients, agencies, partnerships and repeat customers.
• Monitor booking pace, occupancy and demand patterns, responding quickly to underperforming trading periods.
• Improve enquiry handling, response times, conversion and average booking value.
• Maintain accurate sales forecasts, CRM data and performance reporting.
• Work closely with venue and operations teams to ensure every booking is commercially sound and operationally deliverable.
• Partner with Marketing on campaigns, launches and commercial initiatives that generate demand.
• Help shape Arcade’s Sales function as the business continues to grow.

We’d love to hear from you if you Bring:

• Senior sales leadership experience within a multi‑site restaurant, hospitality, events or experiential venue business.
• A strong track record of delivering measurable revenue growth across events, group bookings, corporate sales or reservations.
• Experience leading a sales team against clear revenue, activity and conversion targets.
• Excellent business‑development skills and the confidence to build senior corporate and agency relationships.
• A data‑led approach to forecasting, pipeline management and commercial decision‑making.
• Strong knowledge of working with CRM, reservations and reporting systems to guide commercial decisions.The ability to move quickly between strategy and hands‑on execution.
• Strong operational judgement and an understanding of what it takes to deliver excellent events and guest experiences.
• A collaborative style and the confidence to influence stakeholders across Sales, Operations and Marketing.
• The pace, adaptability and ownership mindset needed to thrive in a lean, entrepreneurial business.

We are committed to building a diverse and inclusive team. We welcome applicants from all backgrounds.

Benefits Of Being Part Of The Team

• 33 days holiday inclusive of bank holidays per year
• A 30% annual target bonus, linked to clearly defined performance goals.
• An accelerator for exceptional performance, offering additional earning potential above target.
• The opportunity to shape and grow a strategically important function.
• A high‑profile role within an ambitious and evolving hospitality business.
• Refer a friend bonus
• A restaurant recognition budget for Birthday goodies and career milestones
• 50% off food in our restaurants for you and your loved ones
• 50% off food in JKS restaurants within Arcade for you and your loved ones
• Access to counselling, remote GP/physio services, legal advice and more through
• Hospitality Action 24 hours a day, 365 days of the year
• Summer and Christmas team parties where we all down tools and have some fun!