Director of Brand Growth & Operations

Arcade; Greater London; On-site; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Refer a friend bonus

Wage advance

Birthday milestones

50% food discount

Counselling services

Hospitality Action

Team parties

Job summary

Arcade is seeking a Director of Brand Growth and Operations to lead the next phase of growth for Manna and Solis. This is a business leadership role for an operator who thinks and behaves like an owner, taking full accountability for commercial performance, profitability, leadership structure, and long-term scalability of two high-growth hospitality brands.

The role requires strengthening operational foundations, improving profitability, building leadership capability, and scaling both brands

Job description

Join Our Leadership Team - Lead The Next Wave Of Brand Growth & Operational Excellence.

About Arcade

Arcade is a collection of vibrant dining destinations and a platform for building the next generation of hospitality brands. Our landmark venues across London bring together chef-led restaurants, bars, and open kitchens in immersive, design-forward spaces where food, music, and atmosphere combine to create unforgettable guest experiences.

Alongside our venues sits Arcade Create, our brand development platform. Through Arcade Create, we partner with ambitious chefs and founders to turn original ideas into living, scalable brands-launching, testing, and growing concepts within our high-footfall locations. Brands developed through the platform include Manna, Solis, Hero, and many more, with successful concepts expanding beyond Arcade into standalone locations around the world.

Together, Arcade and Arcade Create form a unique ecosystem where talent is championed, ideas are realised, and guests experience what’s next in food.

About The Role

We are hiring a Director of Brand Growth and Operations to lead the next phase of growth for Manna and Solis. We are looking for someone who has genuinely built, scaled, and commercially owned hospitality brands — not simply maintained established operations.

This is not a traditional hospitality operations role, nor is it a brand marketing position.

This is a business leadership role for an operator who thinks and behaves like an owner.

You will take full accountability for the commercial performance, operational standards, profitability, leadership structure, and long-term scalability of two high-growth hospitality brands. The role is effectively a mini-CEO mandate within the Arcade ecosystem.

The successful candidate will be responsible for strengthening operational foundations, improving profitability, building leadership capability, and scaling both brands into disciplined, high-performing multi-site businesses without compromising quality, culture, or guest experience.

This Role Requires Someone Equally Comfortable

• Leading operational performance
• Driving EBITDA growth
• Building scalable systems and playbooks
• Opening new sites
• Coaching senior operators
• Managing site-level economics
• Making fast commercial decisions
• Protecting standards during growth

We'd Love To Hear From You If You

• Think like an operator and act like an owner
• Have led and scaled multi-site hospitality brands through periods of high growth and delivered measurable revenue and EBITDA growth.
• Have full commercial fluency across labour %, COGS, contribution margin, pricing strategy, and site-level P&Ls
• Can clearly articulate how you scaled a business, improved EBITDA, implemented systems, and built leadership structures
• Have experience opening and expanding hospitality brands without compromising standards or guest experience
• Build high-performing teams and create strong succession depth
• Take responsibility for outcomes, not just activity
• Thrive in fast-paced, founder-led, high-accountability environments
• Balance strategic thinking with hands‑on execution
• Track performance weekly and act quickly when results drift.

We are committed to building a diverse and inclusive team. We welcome applicants from all backgrounds.

Working At Arcade

Our teams are the most important part of our business, translating our passion for genuine hospitality to our guests every day. We are proud to work with industry-leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow.

At Arcade, we’re more than just a restaurant group... We’re a collective of bold, diverse food and drink brands driven by creativity, collaboration, and a passion for hospitality. We believe in growing together, empowering our people, and creating opportunities to thrive across all areas of the business. Whether onsite, behind the scenes or head office, working at Arcade means being part of something exciting, fast-moving, and truly unique in the hospitality industry.

Benefits Of Being Part Of The Team

• Refer a friend bonus
• Internal wage advance facility to instantly access the wages you’ve earned
• A restaurant recognition budget for Birthday goodies and career milestones
• 50% off food in our restaurants for you and your loved ones
• 50% off food in JKS restaurants within Arcade for you and your loved ones
• Access to counselling, remote GP/physio services, legal advice and more through
• Hospitality Action 24 hours a day, 365 days of the year
• Summer and Christmas team parties where we all down tools and have some fun!