Admissions Coordinator

Higher Ed Partners; St Albans; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Company pension

Free flu vaccinations

Sick pay

On-site parking

Job summary

Higher Ed Partners is seeking an organised Admissions Coordinator to support the admissions journey for prospective students across partner universities. The role focuses on ensuring documents are accurate, complete and compliant with university requirements, while supporting enrolment specialists and maintaining data in Salesforce.

You will liaise with university partners and internal teams to keep admissions moving within SLAs, and help improve turnaround times and data quality in a fast-paced

Qualifications

• Experience in Higher Education admissions or student administration.
• Strong Salesforce CRM knowledge is essential.
• Proficiency in Microsoft Excel and Office.
• Excellent attention to detail and accuracy when handling applicant information.
• Ability to manage multiple tasks, priorities and deadlines.

Responsibilities

• Verify applicant documentation and eligibility against partner university criteria.
• Prepare, quality-check and submit application bundles to university partners.
• Maintain accurate admissions data in Salesforce.
• Monitor inboxes and communicate professionally with internal teams and university partners.
• Provide first-line admin support to Enrolment and Retention Specialists.
• Collaborate with teams to improve admissions turnaround times and data accuracy.
• Identify risks and escalate issues to resolution.
• Support maintenance of admissions processes, SOPs and documentation.
• Produce reports and data extracts for management.
• Ensure compliance with internal procedures and partner requirements.

Skills

Salesforce

Excel

Office Suite

Attention to detail

Organisational skills

Stakeholder management

Communication

Confidentiality

Education

Higher Education experience

Tools

Salesforce

Microsoft Excel

Job description

Location: Brighton or St Albans | Office Based
Contract: Full-time, Permanent

About the Role

We are looking for an organised, detail-focused and proactive Admissions Coordinator to support the admissions journey for prospective students across our partner universities.

This is a key administrative role within the admissions function, responsible for ensuring applicant information, documentation and application materials are accurate, complete and compliant with partner university requirements.

You will work closely with university partners, Contact Centre teams, Partner Support and Enrolment & Retention Specialists, helping to ensure applications progress efficiently and within agreed service levels.

The role would suit someone with experience in UK Higher Education admissions, student administration, education services or a similar regulated environment, who is confident managing detailed information, multiple priorities and time-sensitive processes.

Key Responsibilities

• Verify applicant documentation, including identity checks, qualification evidence, English language certificates and NARIC/UK ENIC equivalency, where required.
• Conduct initial eligibility checks against partner university admissions criteria and escalate complex or ambiguous cases appropriately.
• Prepare, quality-check and submit application bundles to university partners, ensuring accuracy and compliance with agreed SLAs.
• Maintain accurate applicant and admissions information within Salesforce.
• Monitor admissions-related inboxes and ensure timely, professional communication with internal teams and university admissions partners.
• Provide first-line administrative support to Enrolment and Retention Specialists, responding to routine admissions queries and supporting applicants through the early stages of their journey.
• Work collaboratively with Contact Centre and Partner Support teams to improve admissions turnaround times, data accuracy and communication.
• Identify risks, issues and recurring problems within the admissions process and ensure these are escalated and tracked through to resolution.
• Support the maintenance and review of admissions processes, workflows, SOPs and process documentation.
• Support quality assurance of admissions-related content and identify areas for correction or improvement.
• Analyse workflow trends and identify opportunities to improve efficiency, accuracy and operational performance.
• Produce accurate reports and data extracts for management as required.
• Ensure all admissions activity complies with internal procedures, university partner requirements and relevant regulatory expectations.
• Provide cross-cover within the admissions team and support other reasonable duties as required.

About You

We are looking for someone who is highly organised, accurate and comfortable working in a fast-paced environment where attention to detail is essential.

You will have:

• Experience in Higher Education admissions, student administration, education services or a similar environment.
• Strong knowledge and practical experience of Salesforce – essential.
• Strong Microsoft Excel and Microsoft Office skills – essential.
• Excellent attention to detail and a high level of accuracy when handling applicant and student information.
• Strong organisational skills, with the ability to manage multiple tasks, priorities and deadlines.
• The ability to interpret and apply university admissions criteria and requirements.
• Excellent written and verbal communication skills.
• Experience working with multiple stakeholders and maintaining effective professional relationships.
• A proactive approach to identifying issues, resolving problems and improving processes.
• An understanding of confidentiality, compliance and data accuracy within an admissions or education environment.

What you'll get

• Salary - £28,000
  
• Company pension - 6% Employer contribution
• Free flu vaccinations
• Sick pay
• On-site parking

Why Join HEP UK?

At HEP UK, our Values shape how we work and how we deliver for our students and university partners.

Integrity – We act with honesty, fairness and respect.

Innovation – We champion creativity and continuously look for better ways of working.

Results – We take accountability and focus on measurable impact.

Teamwork – We collaborate, communicate and work together to achieve shared goals.

HEP UK is committed to diversity and inclusivity.

Experience in Higher Education admissions, student administration or education services. Strong Salesforce CRM knowledge and practical experience – essential. Strong Microsoft Excel and Microsoft Office skills – essential.