Head of Retail - Travel

JR United Kingdom; Crawley; On-site; GBP 60,000 - 90,000; Part time

Job summary

Une entreprise de voyage emblématique recherche un Head of Retail pour diriger la stratégie de vente au détail dans un environnement dynamique. Vous serez responsable de l'implémentation opérationnelle, de la gestion des stocks et de l'engagement avec les partenaires clés, tout en assurant une expérience client exceptionnelle. Avec au moins cinq ans d'expérience, vous contribuerez activement à la rentabilité et à la croissance de l'entreprise.

Qualifications

• Minimum de 5 ans d'expérience en vente au détail haut volume, surtout dans le duty-free.
• Expertise dans la gestion de portefeuilles de plusieurs magasins.
• Compréhension des complexités opérationnelles duty-free et des accords de concession.

Responsibilities

• Développer et mettre en œuvre la stratégie de vente au détail pour le duty-free.
• Gérer les opérations de vente au détail comprenant la gestion des stocks et le respect des normes.
• Établir des relations avec les autorités, concessionnaires et partenaires clés.

Skills

Leadership

Communication

Interpersonal skills

Financial acumen

Job description

Social network you want to login/join with:

Head of Retail - Travel, Crawley, West Sussex

Client:

The Change Partners - Global talent specialists for a connected world

Location:

Crawley, West Sussex, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

The Change Partners are working with an iconic Travel brand looking for a Head of Retail on an initial contract to permanent basis, starting part-time (1-2 days per week initially, increasing over time).

The Head of Retail will be responsible for the overall retail strategy and execution, including Duty Free and Operator tender management and implementation, working closely with Operators for retail execution.

Key Responsibilities

• Develop and implement the overall retail strategy for duty-free and tender, aligning with company objectives and market trends.
• Drive sales targets and profitability across all stores through effective merchandising, promotions, and sales team motivation.
• Oversee all aspects of retail operations, including inventory management, visual merchandising, store maintenance, and compliance with operational standards and regulations specific to duty-free and tender environments.
• Manage and execute outlet implementation with operators.
• Champion a customer-centric approach, ensuring exceptional service and a memorable shopping experience for international travelers.
• Manage budgets, analyze sales data, control costs, and provide regular commercial reports to senior management.
• Build and maintain strong relationships with relevant authorities, concessionaires, brand partners, and key stakeholders in the duty-free and tender sectors.
• Stay updated on industry trends, competitor activities, and traveler demographics to identify new opportunities and inform strategic decisions.
• Participate in and oversee the development of competitive tender bids for retail concessions, demonstrating understanding of commercial terms and operational requirements.

Your background:

• Minimum of 5 years experience in high-volume retail, especially within duty-free, travel retail, airports, rail, or similar international concession environments.
• Proven success in driving sales growth and profitability in a multi-store retail portfolio.
• Strong understanding of duty-free operational complexities, retail operations, and concession agreements.
• Exceptional leadership, communication, and interpersonal skills to inspire and manage diverse teams.
• Financial acumen, including budget management, forecasting, and P&L responsibility.