Head of Retail - Travel

JR United Kingdom; Reading; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading travel brand is seeking a Head of Retail for a part-time role evolving into a full-time position. This position oversees retail strategy and operations, particularly in duty-free environments. The ideal candidate will have significant experience in high-volume retail and exceptional leadership skills to enhance sales and profitability.

Qualifications

• Au moins 5 ans d'expérience dans le commerce de détail à fort volume, en particulier dans le duty-free ou la vente au détail de voyages.
• Compétences financières solides, y compris la gestion de budgets et de P&L.

Responsibilities

• Développer et mettre en œuvre des stratégies de vente au détail alignées sur les objectifs de l'entreprise.
• Gérer les opérations de vente au détail, y compris l'inventaire et la conformité réglementaire.

Skills

Leadership

Communication

Retail Management

Budgeting

Job description

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The Change Partners - Global talent specialists for a connected world

Location:

Reading, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

The Change Partners are working with an iconic Travel brand seeking a Head of Retail on an initial contract-to-permanent basis. The role will start part-time (1-2 days per week initially, increasing over time).

The Head of Retail will oversee retail strategy and execution, including Duty Free and Operator tender management, and working with Operators for retail implementation.

Key Responsibilities:

• Develop and implement retail strategies for duty-free and tenders aligned with company goals and market trends.
• Drive sales targets and profitability through effective merchandising, promotions, and team motivation.
• Manage retail operations, including inventory, visual merchandising, store maintenance, and compliance with duty-free and tender regulations.
• Coordinate outlet implementation with Operators.
• Ensure a customer-centric approach, delivering exceptional service to international travelers.
• Manage budgets, analyze sales data, control costs, and report to senior management.
• Build relationships with authorities, concessionaires, brand partners, and stakeholders.
• Stay informed on industry trends, competitors, and traveler demographics to identify opportunities.
• Oversee development of competitive tender bids, understanding commercial and operational requirements.

Your background:

• At least 5 years of high-volume retail experience, especially within duty-free, travel retail, airports, or international concessions.
• Proven success in increasing sales and profitability across multiple stores.
• Strong knowledge of duty-free operations, retail management, and concession agreements.
• Exceptional leadership, communication, and interpersonal skills to manage diverse teams.
• Financial skills including budgeting, forecasting, and P&L management.