Head of Retail - Travel

JR United Kingdom; Basildon; On-site; GBP 50,000 - 70,000; Part time

Job summary

Une marque de voyage emblématique recherche un Head of Retail pour gérer sa stratégie de vente au détail. Ce poste combine des responsabilités de gestion dans un environnement international, requérant une solide expérience en duty-free et l'aptitude à diriger des équipes diversifiées vers l'excellence opérationnelle. Le candidat idéal aura au moins cinq ans d'expérience dans un rôle similaire, avec un accent sur la réussite commerciale et la gestion efficace des budgets.

Qualifications

• Au moins 5 ans d'expérience en vente au détail avec expérience significative en duty-free.
• Succès prouvé dans l'augmentation de ventes et de rentabilité.
• Connaissance solide des opérations duty-free et de la gestion de la vente au détail.

Responsibilities

• Développer et mettre en œuvre la stratégie de vente au détail pour le duty-free.
• Gérer les opérations de vente au détail, y compris la gestion des stocks et la conformité opérationnelle.
• Assurer une approche centrée sur le client pour des expériences de shopping mémorables.

Skills

Leadership

Communication

Interpersonal skills

Financial acumen

Sales strategy implementation

Job description

Social network you want to login/join with:

The Change Partners - Global talent specialists for a connected world

Location:

Basildon, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

The Change Partners are working with an iconic Travel brand that is looking for a Head of Retail. The position is initially on a contract basis with the potential to become permanent, starting part-time (1-2 days per week initially, increasing over time).

The Head of Retail will be responsible for developing and executing the retail strategy, including Duty Free and Operator tenders, management, and implementation, working closely with Operators for retail execution.

Key Responsibilities

• Develop and implement the overall retail strategy for duty-free and tenders, aligning with company objectives and market trends.
• Drive sales targets and profitability across all stores through effective merchandising, promotions, and team motivation.
• Oversee retail operations, including inventory management, visual merchandising, store maintenance, and compliance with operational standards specific to duty-free and tender environments.
• Manage outlet implementation with Operators.
• Ensure a customer-centric approach, delivering exceptional service and memorable shopping experiences for international travelers.
• Manage budgets, analyze sales data, control costs, and prepare regular commercial reports for senior management.
• Build and maintain relationships with authorities, concessionaires, brand partners, and other stakeholders in the duty-free and tender ecosystem.
• Stay informed about industry trends, competitor activities, and traveler demographics to identify new opportunities and inform strategies.
• Participate in developing and overseeing competitive tender bids for retail concessions, understanding commercial terms and operational requirements.

Your Background:

• At least 5 years of experience in high-volume retail, with significant experience in duty-free, travel retail, airports, rail, or similar international concession environments.
• Proven success in increasing sales and profitability in a multi-store retail portfolio.
• Strong knowledge of duty-free operations, retail management, and concession agreements.
• Exceptional leadership, communication, and interpersonal skills to inspire and manage diverse teams.
• Financial acumen, including budget management, forecasting, and P&L responsibilities.