Head of Retail - Travel

JR United Kingdom; Watford; On-site; GBP 50,000 - 80,000; Full time

Job summary

Une entreprise prestigieuse dans le secteur des voyages est à la recherche d'un Head of Retail pour diriger sa stratégie de vente au détail. Le candidat idéal aura au moins 5 ans d'expérience dans les environnements de vente au détail internationaux, notamment dans le duty-free. Vous serez responsable de la rentabilité et de la satisfaction client, tout en travaillant étroitement avec diverses parties prenantes pour assurer le succès des opérations.

Qualifications

• Minimum 5 ans d'expérience en vente au détail à fort volume, surtout en duty-free.
• Succès prouvé dans l'augmentation des ventes et de la rentabilité.
• Compétences exceptionnelles en gestion, en communication et en leadership.

Responsibilities

• Développer et mettre en œuvre la stratégie de vente au détail.
• Superviser les opérations de détail, y compris l'inventaire et la conformité.
• Gérer les budgets et analyser les données de vente.

Skills

Management

Leadership

Communication

Sales

Financial Skills

Job description

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Head of Retail - Travel, Watford, Hertfordshire

Client:

The Change Partners - Global talent specialists for a connected world

Location:

Watford, Hertfordshire, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

The Change Partners are working with an iconic Travel brand looking for a Head of Retail on an initial contract to permanent basis, starting part-time (1-2 days per week initially, increasing over time).

The Head of Retail will be responsible for developing and executing overall retail strategy, including Duty Free and Operator tender processes, management, and implementation, working closely with Operators for retail execution.

Key Responsibilities

• Develop and implement the retail strategy for all duty-free and tender operations, aligning with company goals and market trends.
• Drive sales targets and profitability through effective merchandising, promotions, and team motivation.
• Oversee retail operations, including inventory, visual merchandising, store maintenance, and compliance with operational standards and regulations specific to duty-free and tender environments.
• Manage outlet implementation with Operators.
• Ensure a customer-centric approach, delivering exceptional service to international travelers.
• Manage budgets, analyze sales data, control costs, and prepare reports for senior management.
• Build relationships with authorities, concessionaires, brand partners, and other stakeholders in the duty-free sector.
• Stay informed about industry trends, competitors, and traveler demographics to identify opportunities.
• Participate in developing competitive tender bids for retail concessions, understanding commercial terms and operational requirements.

Your background:

• Minimum 5 years experience in high-volume retail, especially within duty-free, travel retail, airports, rail, or similar international concession environments.
• Proven success in increasing sales and profitability across multiple retail stores.
• Strong knowledge of duty-free operations, retail management, and concession agreements.
• Exceptional leadership, communication, and interpersonal skills to inspire and manage diverse teams.
• Financial skills including budget management, forecasting, and P&L responsibility.