Head of Retail - Travel

JR United Kingdom; Slough; On-site; GBP 50,000 - 75,000; Full time

Job summary

A leading company in the travel sector seeks a Head of Retail for their operations. This role involves developing retail strategies in duty-free environments, driving sales, and managing operations. Ideal candidates will possess extensive experience in high-volume retail settings, particularly in international concessions.

Qualifications

• At least 5 years of experience in high-volume retail, especially within duty-free.
• Proven success in growing sales and profitability across multiple retail stores.
• Strong knowledge of duty-free operations and retail management.

Responsibilities

• Develop and implement the overall retail strategy for duty-free.
• Drive sales targets and oversee retail operations across stores.
• Build and maintain relationships with authorities and brand partners.

Skills

Leadership

Communication

Retail Management

Sales Growth

Customer Service

Job description

Social network you want to login/join with:

The Change Partners - Global talent specialists for a connected world

Location:

Slough, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

The Change Partners are working with an iconic Travel brand looking for a Head of Retail on an initial contract to permanent basis, starting part-time (1-2 days per week initially, with plans to increase).

The Head of Retail will be responsible for overall retail strategy and execution, including Duty Free and Operator tender management and implementation, working closely with Operators to ensure retail excellence.

Key Responsibilities

• Develop and implement the overall retail strategy for duty-free and tender activities, aligning with company objectives and market trends.
• Drive sales targets and profitability across all stores through effective merchandising, promotions, and team motivation.
• Oversee retail operations, including inventory management, visual merchandising, store maintenance, and compliance with operational standards and regulations specific to duty-free and tender environments.
• Manage and execute outlet implementation with operators.
• Ensure a customer-centric approach, delivering exceptional service and memorable shopping experiences for international travelers.
• Manage budgets, analyze sales data, control costs, and prepare regular commercial reports for senior management.
• Build and maintain relationships with authorities, concessionaires, brand partners, and key stakeholders in the duty-free and tender sectors.
• Stay informed about industry trends, competitors, and traveler demographics to identify new opportunities and inform strategic decisions.
• Participate in developing competitive tender bids for retail concessions, demonstrating understanding of commercial and operational requirements.

Your background:

• At least 5 years of experience in high-volume retail, especially within duty-free, travel retail, airports, rail, or similar international concession environments.
• Proven success in growing sales and profitability across multiple retail stores.
• Strong knowledge of duty-free operations, retail management, and concession agreements.
• Exceptional leadership and communication skills, capable of inspiring and managing diverse teams.
• Financial expertise, including budget management, forecasting, and P&L responsibility.