Head of Retail Operations & Guest Experience

Home Hospitality Group; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

Home Hospitality Group is seeking a seasoned leader to oversee the retail side of their expanding operation in London. You will work closely with the senior leadership team and drive consistency, quality, and guest experience across multiple sites.

The role focuses on stabilising and consolidating growth, managing a team of 10+ site managers, and fostering accountability within the teams while maintaining a customer-centric approach.

Responsibilities

• Oversee the retail operation across multiple sites to ensure consistency and quality.
• Lead and develop 10+ site managers.
• Collaborate with senior leadership to drive growth and guest experience.
• Foster accountability and autonomy within teams.

Job description

Home Hospitality Group is seeking a seasoned leader to oversee the retail side of their expanding operation in London. You will work closely with the senior leadership team and drive consistency, quality, and guest experience across multiple sites.

The role focuses on stabilising and consolidating growth, managing a team of 10+ site managers, and fostering accountability within the teams while maintaining a customer-centric approach.