Head of Retail: Multi-Site Growth & Impact

Demelza; Aylesford; Hybrid; GBP 41,000 - 55,000; Full time

Job summary

Demelza Distribution Centre is seeking a Head of Retail to lead and grow our shop network, ecommerce activities and wider retail function. You will report to the Deputy CEO and translate strategy into action to drive income growth and operational excellence.

This senior role requires proven leadership across multi-site retail operations, delivering financial targets and guiding teams through change while maintaining an exceptional customer and supporter experience.

Qualifications

• Significant senior-level retail leadership experience within a multi-site environment.
• Proven track record of delivering income growth and operational improvement.
• Strong commercial and financial acumen.
• The ability to inspire, lead and develop high-performing teams.
• Experience of using data and insight to drive decision-making and performance.
• Outstanding communication and stakeholder engagement skills.
• A passion for making a meaningful difference through your work.

Responsibilities

• Lead the performance of our shop network, e-commerce activities and wider retail function.
• Translate strategy into action, driving income growth, delivering operational excellence and creating a high-performing retail culture.
• Motivate and develop teams, identifying opportunities for growth and using insight to improve performance.

Job description

Demelza Distribution Centre is seeking a Head of Retail to lead and grow our shop network, ecommerce activities and wider retail function. You will report to the Deputy CEO and translate strategy into action to drive income growth and operational excellence.

This senior role requires proven leadership across multi-site retail operations, delivering financial targets and guiding teams through change while maintaining an exceptional customer and supporter experience.