Head of Property Operations & Voids Management

Niyaa People Ltd; Ilford; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Public sector pension up to 4%

Car allowance £400 per month

25 days holiday plus bank holiday

Life assurance

Healthcare

Long service recognition awards

Job summary

Niyaa People Ltd is seeking a Head of Property Operations to lead a small back-office and on-site team from Ilford, driving efficient, customer-focused void and repair works across schemes. The role requires visibility on site 5 days a week and close collaboration with the Managing Director.

The Head of Property Operations will own end-to-end void processes, manage external contractors, and establish a single operating model to align landlord relationships with works.

Qualifications

• Substantial experience of managing a repairs and maintenance or voids function in residential property, social housing, temporary accommodation or private sector leasing.
• Demonstrable experience managing high-volume void turnarounds against time-critical service levels.
• Proven experience managing external contractors, including performance management and commercial challenge.
• Experience of residential property or tenancy administration, and the landlord relationship, to credibly line manage an administration team.

Responsibilities

• Hold overall accountability for the performance of the Property Operations department, covering reactive maintenance, voids and property administration.
• Establish and maintain a single operating model across both functions, so that the landlord relationship and the works serving it are managed together rather than in parallel.
• Own the end-to-end void process from notification of vacancy through to the property being presented for Ready-to-Let certification.
• Manage the void programme as a whole, sequencing works, allocating trades, balancing competing demands, rather than treating each turnaround as an isolated job.
• Reduce void turnaround times without reliance on premature completion, and treat first-time certification pass rate as the measure of whether that is being achieved honestly.

Skills

Repairs & maintenance

Voids management

Contractor management

Residential tenancy admin

Job description

Niyaa People Ltd is seeking a Head of Property Operations to lead a small back-office and on-site team from Ilford, driving efficient, customer-focused void and repair works across schemes. The role requires visibility on site 5 days a week and close collaboration with the Managing Director.

The Head of Property Operations will own end-to-end void processes, manage external contractors, and establish a single operating model to align landlord relationships with works.