Head of Property Management- Leasehold

cobaltrecruitment; Elstree; Hybrid; GBP 80,000 - 90,000; Full time

Benefits offered by this job

Salary £80,000-£90,000 per annum

Leadership development opportunities

Career progression within the business

One day working from home after Prob</

Direct access to senior leadership

Job summary

Cobalt is recruiting a Head of Block Management to lead a team responsible for a portfolio of residential developments in North and West London. The role offers direct access to senior leadership and a focus on service delivery and process improvement.

Ideal candidates will have extensive block management experience, strong client relations skills and a formal qualification (ATPI/MTPI or equivalent). Hybrid working with site visits is available.

Qualifications

• Strong knowledge of residential block management and leasehold legislation.
• Experience supervising or developing a team.
• Proven track record of delivering service excellence.
• ATPI or MTPI qualification or equivalent preferred.

Responsibilities

• Lead and mentor a team of residential property managers.
• Oversee a portfolio of blocks across North and West London.
• Improve operational systems, reporting and service delivery.
• Maintain relationships with freeholders, developers and resident management companies.
• Ensure compliance with health and safety regulations and industry standards.
• Support senior leadership with strategic improvements.

Skills

Block management

Leadership

Client relationships

Leasehold legislation

Building safety

Education

ATPI/MTPI or equivalent qualification

Job description

Cobalt is working with an established residential property management business to recruit a Head of Block Management across North and West London.

This is an opportunity for an experienced block management professional to take ownership of a team, improve operational performance and play an important role in shaping the future of the business.

Our client is open to speaking with both established Heads of Property Management and Senior Property Managers who are ready to take the next step into a leadership position.

The organisation

Our client is an established residential property management business with a portfolio of residential developments across London.

The business is looking to strengthen its management team by appointing someone who takes pride in service delivery, values professional relationships and can create an environment where property managers are supported to perform.

• A salary of £80,000-£90,000 per annum.
• The opportunity to influence operational processes and departmental performance.
• Direct access to senior leadership and involvement in business decisions.
• Access to leadership training and professional development.
• Opportunities for further career progression within the business.
• A working environment that values accountability, collaboration and quality of service.
• One day working from home following successful completion of probation.

The role and responsibilities

As Head of Block Management, you will take responsibility for overseeing the property management function, supporting the team and ensuring that developments are managed to a high standard.

Reporting directly to senior leadership, you will have the opportunity to influence how the department operates, strengthen client relationships and introduce improvements to systems and processes.

Key responsibilities will include:

• Leading, mentoring and developing a team of residential property managers.
• Overseeing the management of a portfolio of residential blocks and developments across London.
• Improving operational systems, processes and reporting procedures to support service delivery.
• Building and maintaining relationships with freeholders, developers, resident management companies and other key stakeholders.
• Supporting property managers with complex technical, operational and leasehold management matters.
• Monitoring team performance, workloads and service standards.
• Ensuring compliance with relevant property legislation, health and safety requirements and industry regulations.
• Supporting client retention through responsive communication and effective problem-solving.
• Working alongside senior leadership to identify opportunities for departmental improvement and business growth.

The skills and experience required

We are looking for a Head of Block Management who combines technical property management knowledge with the ability to support and develop others.

You may already be leading a department or working as a Senior Property Manager with experience mentoring colleagues and taking on additional operational responsibility.

The successful candidate will ideally demonstrate:

• Strong working knowledge of residential block management, leasehold legislation and service charge processes.
• Experience managing residential developments, including complex or large-scale schemes.
• Experience supervising, mentoring or developing property management colleagues.
• The ability to build relationships with clients, leaseholders and internal stakeholders.
• A practical understanding of building safety, compliance and property maintenance.
• Experience improving processes, resolving operational challenges and maintaining service standards.
• Excellent communication, organisation and presentation skills.
• A recognised property management qualification, ideally ATPI or MTPI, or an equivalent qualification.
• A professional approach to client meetings, deadlines and team leadership.
• The ability to balance operational responsibilities with the development of people and client relationships.

Working arrangements

This is a visible leadership position that requires regular engagement with both the property management team and the developments under management.

The role will involve a combination of office attendance and site visits across North and West London, with an anticipated pattern of three office days and two site-based days per week.

Following successful completion of probation, one day working from home may be available, subject to operational requirements.