Head Of Block Management

Hyperion Partners Limited; Greater London; Hybrid; GBP 65,000 - 75,000; Full time

Benefits offered by this job

Salary £65,000-£75,000

Hybrid working

Permanent employment

Senior leadership role

Professional development

Collaborative environment

Job summary

Hyperion Partners, a London-based team, is seeking an experienced Head of Block Management to lead the residential portfolio and drive service excellence.

You will oversee leasehold operations, team development, and stakeholder engagement while maintaining high standards of governance and client reporting. The role offers a permanent contract with hybrid working and clear progression paths.

Qualifications

• Experience in a senior block management or property management position.
• Strong knowledge of residential leasehold and block management.
• Experience managing and developing teams.
• Excellent understanding of service charges, compliance and property operations.
• Strong communication, organisational and stakeholder management skills.
• Proactive approach balancing strategic priorities and day-to-day operations.

Responsibilities

• Lead and oversee the residential block management function.
• Manage and develop property management teams, supporting performance and professional growth.
• Oversee the operational and strategic management of a residential leasehold portfolio.
• Ensure effective delivery of service charge management, compliance and client reporting.
• Maintain strong relationships with freeholders, leaseholders, residents and other stakeholders.
• Support the implementation of operational processes and continuous improvements.
• Ensure properties are managed in line with relevant legislation, industry standards and best practice.
• Contribute to the wider strategic objectives and growth of the business.

Skills

Senior block management

Team development

Stakeholder management

Communication skills

Organisational skills

Education

MTPI qualification or equivalent

Job description

Hyperion Partners is delighted to be working with an established property management business to recruit an experienced Head of Block Management to join its London-based team.

This is an exciting opportunity for an accomplished property professional with strong leasehold and residential block management experience to take on a senior leadership position, overseeing operational performance, service delivery and team development.

The Role

As Head of Block Management, you will be responsible for overseeing the effective management of a residential block portfolio, ensuring high standards of service, compliance and operational excellence.

You will work closely with internal teams, clients, residents and key stakeholders to drive performance, maintain strong relationships and support the continued growth of the business.

Key Responsibilities

• Lead and oversee the residential block management function.
• Manage and develop property management teams, supporting performance and professional growth.
• Oversee the operational and strategic management of a residential leasehold portfolio.
• Ensure effective delivery of service charge management, compliance and client reporting.
• Maintain strong relationships with freeholders, leaseholders, residents and other stakeholders.
• Support the implementation of operational processes and continuous improvements.
• Ensure properties are managed in line with relevant legislation, industry standards and best practice.
• Contribute to the wider strategic objectives and growth of the business.

About You

• Proven experience in a senior block management or property management position.
• Strong knowledge of residential leasehold and block management.
• Previous experience managing and developing teams.
• Excellent understanding of service charges, compliance and property operations.
• Strong communication, organisational and stakeholder management skills.
• A proactive approach with the ability to balance strategic priorities and day-to-day operations.
• MTPI qualification or equivalent professional accreditation is desirable.

What's on Offer?

• Salary of £65,000-£75,000, depending on experience.
• Hybrid working arrangement.
• Permanent employment with an established property management business.
• Opportunity to take on a senior leadership position.
• Professional development and career progression opportunities.
• A collaborative and supportive working environment.