Head of Professional Consumer

Henkel; Hemel Hempstead; On-site; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Flexible hours

Hybrid work

Work from anywhere

Growth opportunities

Wellbeing programs

Parental leave

Share plan

Performance bonus

Pension & Life Assurance

Annual leave 27d

Celebration vouchers

Job summary

Henkel is seeking a Head of Professional Consumer, UKI to build and scale the business across the UK and Ireland. This senior role owns the P&L and leads an omnichannel model that combines physical retail, digital commerce and retail media to maximise sell-out and market share.

You will partner with Brand & Advocacy, Supply Chain and Revenue Operations to align commercial, pricing, promotion and launch strategies, while driving measurable growth and a robust governance framework.

Qualifications

• Significant experience in eCommerce, retail, omnichannel sales or digital commerce within FMCG/consumer goods.
• Track record of building, launching or scaling new channels and customer partnerships.
• Strong commercial acumen with P&L ownership and profitable growth.

Responsibilities

• Define and execute UKI strategy across selective retail, omnichannel and e-commerce channels.
• Build scalable commercial models connecting physical and digital channels.
• Own P&L for Professional Consumer, driving sales, profitability and growth.

Skills

ecommerce

omnichannel

P&L ownership

strategic partnerships

retail & digital

data-driven decisions

stakeholder management

growth mindset

Job description

About this Position

We are looking for a Head of Professional Consumer, UKI to build and scale our Professional Consumer business across the UKI market. This is a key leadership role with responsibility for developing our presence across selective retail, omnichannel and pure-play e-commerce, creating new routes to market and driving profitable, sustainable growth. You will own the Professional Consumer P&L and lead the development of a high-performing omnichannel commercial model, bringing together physical retail execution, digital commerce and retail media to maximise sell-out, brand visibility and market share. This is an exciting opportunity for a commercially minded leader who enjoys building new channels, developing customer partnerships and turning consumer and market insights into growth.

What you´ll do

Build and grow our Professional Consumer business

• Define and execute the UKI strategy across selective retail, omnichannel and pure-play e-commerce channels.
• Identify and prioritise new channel and customer opportunities to accelerate growth.
• Build scalable commercial models that connect physical and digital channels.
• Own the Professional Consumer P&L, with accountability for sales, profitability and sustainable growth.

Lead strategic customer partnerships

• Build strong relationships with key B2C retail and digital partners.
• Lead Joint Business Planning, negotiations and commercial agreements.
• Drive performance across assortment, pricing, promotions, in-store activation and digital execution.
• Identify opportunities to expand distribution, improve availability and strengthen customer performance.

Drive omnichannel excellence

• Ensure strong execution across physical retail, including visibility, merchandising and activation.
• Drive digital shelf performance through content, search visibility and conversion optimisation.
• Create a consistent consumer experience across physical and digital touchpoints.
• Balance investment and execution across channels to maximise commercial return.

Shape digital trade and retail media

• Develop and own the retail media strategy across key partners.
• Optimise product visibility, search ranking and conversion.
• Ensure high-quality and consistent product content across digital touchpoints.
• Measure and improve the return on digital and retail media investment.

Generate consumer demand and sell-out

• Translate consumer and market insights into actionable commercial strategies.
• Partner with Brand & Advocacy on campaigns, launches and brand storytelling.
• Drive integrated activation across physical and digital channels.
• Ensure strong product availability and execution throughout the consumer journey.

Lead through collaboration

You will work closely with Brand & Advocacy, Supply Chain, Revenue Operations and other key stakeholders to align commercial, pricing, promotional and launch strategies.

You will also establish strong performance and commercial governance, using data and insight to identify opportunities, manage risk and take corrective action.

What makes you a good fit

• Significant experience in eCommerce, retail, omnichannel sales or digital commerce, ideally within FMCG, beauty or consumer goods.
• A proven track record of building, launching or scaling new channels and customer partnerships.
• Strong commercial acumen and experience with P&L ownership and profitable growth.
• Experience managing strategic retail and/or digital accounts, including negotiations and Joint Business Planning.
• Strong understanding of digital trade, retail media and digital shelf performance.
• An understanding of both physical retail and e-commerce dynamics, with the ability to connect the two.
• Strong analytical and decision-making skills, with the ability to turn data and consumer insight into commercial action.
• Excellent stakeholder management and influencing skills, with the ability to lead effectively across a complex, cross-functional environment.
• A growth mindset and the ability to operate comfortably in an environment where you are building something new.

Some perks of joining Henkel

• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Performance bonus / incentives
• Competitive Pension & Life Assurance - Company contributes up to 10% of basic salary
• Annual Leave: 27 days plus 8 Bank Holidays
• Celebration vouchers

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.