Head of Procurement - Customer Operations

Sky; Isleworth; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Head of CSG Procurement to shape procurement strategies and build partnerships that drive innovation. In this pivotal role, you will lead a high-performing team, optimize vendor relationships, and deliver measurable results across multiple regions. This innovative firm values collaboration and offers a hybrid working approach, allowing you to balance office interaction with the flexibility of remote work. Join a culture that prioritizes inclusion and rewards excellence, and be part of a team that is committed to delivering exceptional value in a competitive market.

Benefits

Generous pension package

Private healthcare

Discounted mobile and broadband

Exclusive Sky VIP rewards and experiences

Qualifications

• Proven track record in global procurement leadership.
• Ability to manage and inspire cross-functional teams.

Responsibilities

• Develop and execute CSG procurement strategies for Sky Group.
• Lead a cross-territory team to achieve measurable results.

Skills

Strategic Procurement Leadership

Supplier Management

Negotiation Skills

Stakeholder Collaboration

Innovative Thinking

Job description

Job Description

Are you ready to shape Sky's CSG Procurement strategy, building partnerships that drive innovation and excellence?

Team Overview

The Procurement team at Sky operates at the core of our operations, delivering supplier contracts and relationships that support cost-efficiency, quality, risk mitigation, and sustainability. As the Head of Customer Services Group (CSG) Procurement, you’ll play a critical role in driving procurement strategies across Sky, Comcast, and NBCU, working with a high-performing, pan-European team and reporting directly to the Director of Corporate & Business Procurement.

Procurement at Sky is all about leveraging our global scale to deliver locally, creating category strategies and vendor frameworks that ensure Sky stays ahead in a competitive market.

What You’ll Do

1. Shape Procurement Strategy: Develop and execute CSG procurement strategies that align with Sky Group's goals in the UK, Germany, and Italy, ensuring success over the next 3–5 years.
2. Lead a High-Performing Team: Build and manage a cross-territory team, embedding collaboration and ensuring alignment with CSG leadership priorities.
3. Deliver Measurable Results: Achieve third-party savings targets, optimise vendor relationships, and support cost-saving initiatives across the Sky Group.
4. Master Negotiations: Lead key supplier negotiations at a global and regional level, delivering commercial benefits and strategic value to Sky.
5. Partner with Stakeholders: Collaborate with senior leaders and procurement teams to ensure initiatives align with business objectives across territories.
6. Innovate and Optimise: Introduce forward-thinking solutions to address business challenges, leverage technology, and improve procurement efficiencies.

What You’ll Bring

1. Strategic Expertise: A proven track record in global or pan-European procurement leadership, particularly in outsourcing and supplier management.
2. Leadership Excellence: Demonstrated ability to manage and inspire cross-functional teams, fostering alignment and driving performance across multiple regions.
3. Results-Driven Mindset: Experience achieving measurable savings, optimising vendor strategies, and delivering tangible business outcomes.
4. Exceptional Negotiation Skills: Expertise in managing complex supplier negotiations that drive value and align with long-term goals.
5. Stakeholder Collaboration: Ability to work effectively with senior leaders and cross-territory teams, ensuring seamless alignment with business needs.
6. Innovative Thinking: A proactive, solution-oriented approach to introducing new sourcing strategies and leveraging technology for operational efficiency.

The Rewards

There's a reason people can't stop talking about Sky. Our great range of rewards really are something special, here are just a few:

1. Sky Q, for the TV you love all in one place
2. A generous pension package
3. Private healthcare
4. Discounted mobile and broadband
5. Access a wide range of exclusive Sky VIP rewards and experiences.

How You'll Work

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.

We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.

Inclusion

At Sky, we don’t just look at your CV. We’re more focused on whom you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search on social media.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.