Head of Procurement - Customer Operations

Sky UK; Isleworth; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Head of Procurement to shape procurement strategies and drive innovation. This pivotal role involves leading a high-performing team, optimizing vendor relationships, and achieving measurable savings across multiple regions. You'll collaborate with senior leaders to ensure alignment with business objectives while introducing forward-thinking solutions that enhance procurement efficiencies. Join a forward-thinking company that values flexibility and inclusivity, offering a hybrid working environment and a range of exciting rewards. If you are passionate about procurement and ready to make an impact, this opportunity is perfect for you.

Benefits

Sky Q for TV

Discounted mobile and broadband

Exclusive Sky VIP rewards

Qualifications

• Proven track record in global procurement leadership, especially in outsourcing.
• Ability to manage and inspire cross-functional teams effectively.

Responsibilities

• Develop and execute procurement strategies aligned with business goals.
• Lead negotiations with suppliers to deliver commercial benefits.

Skills

Procurement Leadership

Negotiation Skills

Stakeholder Management

Strategic Planning

Team Leadership

Innovative Thinking

Job description

Head of Procurement - Customer Operations

Are you ready to shape Sky's CSG Procurement strategy, building partnerships that drive innovation and excellence?

Team Overview:

The Procurement team at Sky operates at the core of our operations, delivering supplier contracts and relationships that support cost-efficiency, quality, risk mitigation, and sustainability. As the Head of Customer Services Group (CSG) Procurement, you’ll play a critical role in driving procurement strategies across Sky, Comcast, and NBCU, working with a high-performing, pan-European team and reporting directly to the Director of Corporate & Business Procurement.

Procurement at Sky is all about leveraging our global scale to deliver locally, creating category strategies and vendor frameworks that ensure Sky stays ahead in a competitive market.

What You’ll Do:

1. Shape Procurement Strategy: Develop and execute CSG procurement strategies that align with Sky Group's goals in the UK, Germany, and Italy, ensuring success over the next 3–5 years.
2. Lead a High-Performing Team: Build and manage a cross-territory team, embedding collaboration and ensuring alignment with CSG leadership priorities.
3. Deliver Measurable Results: Achieve third-party savings targets, optimise vendor relationships, and support cost-saving initiatives across the Sky Group.
4. Master Negotiations: Lead key supplier negotiations at a global and regional level, delivering commercial benefits and strategic value to Sky.
5. Partner with Stakeholders: Collaborate with senior leaders and procurement teams to ensure initiatives align with business objectives across territories.
6. Innovate and Optimise: Introduce forward-thinking solutions to address business challenges, leverage technology, and improve procurement efficiencies.

What You’ll Bring:

1. Strategic Expertise: A proven track record in global or pan-European procurement leadership, particularly in outsourcing and supplier management.
2. Leadership Excellence: Demonstrated ability to manage and inspire cross-functional teams, fostering alignment and driving performance across multiple regions.
3. Results-Driven Mindset: Experience achieving measurable savings, optimising vendor strategies, and delivering tangible business outcomes.
4. Exceptional Negotiation Skills: Expertise in managing complex supplier negotiations that drive value and align with long-term goals.
5. Stakeholder Collaboration: Ability to work effectively with senior leaders and cross-territory teams, ensuring seamless alignment with business needs.
6. Innovative Thinking: A proactive, solution-oriented approach to introducing new sourcing strategies and leveraging technology for operational efficiency.

The Rewards:

There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

• Sky Q, for the TV you love all in one place
• Discounted mobile and broadband
• Access a wide range of exclusive Sky VIP rewards and experiences

How you'll work:

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.

We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.

Inclusion:

At Sky, we don’t just look at your CV. We’re more focused on whom you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.

We are a Disability Confident Accredited Employer and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media.