Head of Operations - Travel Tech & Process Excellence

Gail Kenny Executive Recruitment; United Kingdom; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Gail Kenny Executive Recruitment is seeking a Head of Operations for a growing TMC, requiring deep Sabre experience and a track record in process improvement. You will lead operations, client success, and technology initiatives to drive efficiency and service quality across the UK.

The role demands a customer‑centric leader who can turn complex challenges into practical, scalable solutions and deputise for the Operations Director when needed.

Qualifications

• Experience leading operations in a TMC or travel management business.
• Strong Sabre systems expertise with a customer-centric approach.
• Proven ability to drive process improvement and efficiency.
• Ability to act as a senior escalation point and deputy for Operations Director.

Responsibilities

• Shape the future of a growing, agile travel management business.
• Drive service delivery, productivity, and client retention.
• Lead operations, client success, technology, finance and people.
• Act as architect of better ways of working and senior escalation point.

Skills

Business Improvement

Process Change

Customer Success

Sabre Travel Tech

Corporate Travel Systems

Tools

Sabre

ProTAS

Job description

Gail Kenny Executive Recruitment is seeking a Head of Operations for a growing TMC, requiring deep Sabre experience and a track record in process improvement. You will lead operations, client success, and technology initiatives to drive efficiency and service quality across the UK.

The role demands a customer‑centric leader who can turn complex challenges into practical, scalable solutions and deputise for the Operations Director when needed.