Head of Operations, Responsive Maintenance

Wates Smartspace; Winchester; Híbrido; GBP 65 000 - 90 000; Tempo integral

Resumo da oferta

Wates Smartspace in Winchester seeks an experienced Operations Manager to lead responsive maintenance delivery, ensuring safety, efficiency and profitability while driving client satisfaction and team performance.

You will manage multiple functions, collaborate with commercial teams to achieve targets, and report on operational performance to senior leadership. This role emphasizes continuous improvement and strong leadership across the contract.

Qualificações

• Experience leading responsive maintenance operations.
• Ability to manage contracts safely, efficiently and profitably.
• Strong KPI and service standards management.
• Develop work programmes to maximise resources.
• Build and develop high-performing teams.
• Collaborate with commercial teams to hit financial targets.
• Manage client relationships and support growth.
• Drive health, safety, quality and compliance.
• Produce reports for senior leadership and clients.
• Support contract mobilisation and service improvements.
• Occasionally deputise for the Operations Director.

Responsabilidades

• Lead day-to-day delivery of responsive maintenance operations.
• Ensure contracts are delivered safely, efficiently and profitably.
• Manage operational performance against KPIs and service standards.
• Develop work programmes to maximise resources and drive delivery.
• Build, manage and develop high-performing teams.

Conhecimentos

Leadership

Communication

People Management

Commercial Awareness

Problem Solving

Customer Focus

Organization

Continuous Improvement

Descrição da oferta de emprego

Wates Smartspace in Winchester seeks an experienced Operations Manager to lead responsive maintenance delivery, ensuring safety, efficiency and profitability while driving client satisfaction and team performance.

You will manage multiple functions, collaborate with commercial teams to achieve targets, and report on operational performance to senior leadership. This role emphasizes continuous improvement and strong leadership across the contract.