Head of Operations - Repairs & Voids (Senior Housing)

Build Recruitment Limited; Birmingham; On-site; GBP 81,000 - 99,000; Full time

Benefits offered by this job

Car allowance

25 days leave

Flexible working

Volunteering leave

Family-friendly policies

Employee assistance program

Career opportunities

Job summary

Build Recruitment Limited in Birmingham seeks a Head of Operations to lead social housing repairs, voids and cyclical maintenance across multiple contracts. You will provide strategic direction, maintain service quality and ensure delivery against financial targets.

You will manage large multi-trade teams and subcontractors, own P&L, drive productivity, and ensure compliance with health and safety standards while delivering value to the client and customers.

Qualifications

• Extensive senior operations experience in social housing repairs/maintenance.
• Strong P&L management and financial performance improvements.
• Track record of improving operational and financial performance.
• Experience leading large multi-trade teams and managing subcontractor partners.
• Solid knowledge of health & safety and compliance requirements.

Responsibilities

• Take overall operational responsibility for responsive repairs, voids and maintenance delivery.
• Lead and develop large, multi-trade operational teams and subcontractor supply chains.
• Own P&L performance, cost control, WIP and margin improvement.
• Drive productivity, efficiency and continuous improvement across the operation.
• Use performance data to identify trends, risks and opportunities.
• Ensure contractual, regulatory, health & safety and compliance requirements are met.
• Hold regular operational and commercial performance reviews and drive improvement actions.

Skills

Senior leadership

Commercial acumen

Operational excellence

Team leadership

Health & safety knowledge

Education

CIOB

RICS

Degree

Job description

Build Recruitment Limited in Birmingham seeks a Head of Operations to lead social housing repairs, voids and cyclical maintenance across multiple contracts. You will provide strategic direction, maintain service quality and ensure delivery against financial targets.

You will manage large multi-trade teams and subcontractors, own P&L, drive productivity, and ensure compliance with health and safety standards while delivering value to the client and customers.