Head of Operations – Coffee Roastery & Growth Leader

Caravan Restaurants and Coffee Roasters; Greater London; Sur place; GBP 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

50% off food in Brew Bars

Dining discount across restaurants

Weekly roastery team lunch

On-site coffee access

Bike to work scheme

Mental health support

Financial health education and support

Leadership training and development

Internal career progression

Résumé du poste

Caravan Restaurants and Coffee Roasters is seeking a hands-on Head of Operations to lead our roastery operation in London. You will own planning, packaging, procurement, production, fulfilment, and customer experience while driving cost management and quality standards.

You’ll lead the Operations and Customer Experience teams through a period of growth, embedding lean principles, SALSA, Fairtrade compliance and B Corp commitments, with a focus on scalable, efficient processes.

Qualifications

• Experienced operator in food, beverage or FMCG manufacturing.
• Lean thinking with track record of improvements (Lean/Six Sigma).
• Hands-on leader who can troubleshoot and drive execution.
• People leadership with ability to coach and motivate teams through change.
• Commercially minded with strong planning and data-driven decision making.
• Supply chain savvy with procurement, inventory and production planning experience; AI/automation a plus.
• Customer-focused with focus on service levels and experience.

Responsabilités

• Lead and develop Operations and Customer Experience teams to build a high-performing, solution-focused culture.
• Own operational budgets, drive purchasing, resourcing, production and fulfilment efficiency.
• Oversee Health & Safety, risk management and compliance including SALSA and Fairtrade standards.
• Embed B Corp principles and drive sustainability improvements across the operation.
• Own S&OP processes and translate forecasts into production and capacity plans.
• Lead lean manufacturing and continuous improvement to reduce waste and boost efficiency.
• Drive major operational changes and automation projects from business case to implementation.
• Use AI and automation to simplify planning, reporting and workflows.
• Be hands-on on the production floor to resolve issues and keep operations moving.
• Own relationships with third-party production and logistics partners and ensure SLAs and quality standards.
• Support Customer Experience to deliver seamless journeys across D2C and B2B, including order-to-cash and escalations.

Description du poste

Caravan Restaurants and Coffee Roasters is seeking a hands-on Head of Operations to lead our roastery operation in London. You will own planning, packaging, procurement, production, fulfilment, and customer experience while driving cost management and quality standards.

You’ll lead the Operations and Customer Experience teams through a period of growth, embedding lean principles, SALSA, Fairtrade compliance and B Corp commitments, with a focus on scalable, efficient processes.