Head of Operations Analytics & Insights

IG Group; Greater London; Hybrid; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Flexible benefits

Private medical cover

Life insurance

Gym membership

25 days holiday

Birthday + voluntary leave days

Job summary

IG Group is seeking an Operations Analytics and Insight Lead to set the data strategy for the Operations function and grow a high-impact analytics team. You will own measurement, governance, and self-serve reporting for customer experience, onboarding, and payments.

You will partner with senior leaders to frame questions, develop rigorous analyses, and drive commercial decisions with data-led insights and responsible AI usage.

Qualifications

• Proven track record leading a data/insights function and teams.
• Ability to translate data into strategic business decisions.
• Strong statistical fluency and experiment design with diverse stakeholders.

Responsibilities

• Set the data/insights vision and strategy for Operations.
• Lead and develop analysts across CX, AI operations and analytics.
• Create a trusted single source of truth for metrics and governance.
• Design measurement frameworks for transformation programs and scorecards.
• Partner with senior leaders to translate problems into structured analyses.
• Define standards for briefs, peer review, and reusable analyses.

Skills

Leadership

Data strategy

Statistical analysis

Experiment design

SQL

BigQuery

dbt

Airflow

Git

Looker/Tableau

Python

Stakeholder management

Tools

Looker

Tableau

dbt

Airflow

Git

BigQuery

Python

Job description

IG Group is seeking an Operations Analytics and Insight Lead to set the data strategy for the Operations function and grow a high-impact analytics team. You will own measurement, governance, and self-serve reporting for customer experience, onboarding, and payments.

You will partner with senior leaders to frame questions, develop rigorous analyses, and drive commercial decisions with data-led insights and responsible AI usage.