Head of Operations

HAND Enterprise Solutions LTD.; Stafford; On-site; GBP 51,000 - 69,000; Full time

Benefits offered by this job

Car Allowance

Annual Bonus

25 days holiday + bank holidays

Company pension scheme

Sick pay scheme

Social events throughout the year

Wellbeing initiatives

Job summary

HAND Enterprise Solutions LTD is seeking a Head of Operations in Staffordshire to lead multiple teams, translate strategy into action, and drive operational excellence. The role reports to the HR & Operations Director and focuses on quality, productivity, and customer outcomes across services.

You will manage managers, improve performance, and implement change while sustaining a culture of accountability and continuous improvement within a growing business.

Qualifications

• At least 5 years' experience within an operational leadership or service delivery environment.
• Experience managing managers and developing high-performing teams.
• Proven track record of improving operational performance and delivering results.
• Strong leadership and coaching abilities.
• Excellent analytical and problem-solving skills.
• Experience leading teams through change and transformation.
• Ability to stay calm, decisive, and focused under pressure.
• Exceptional communication and stakeholder management skills.

Responsibilities

• Lead and develop a team of operational managers.
• Drive performance, productivity, and service standards across operational functions.
• Oversee resource planning, workload management, and operational delivery.
• Analyse KPIs and performance data to identify opportunities for improvement.
• Implement sustainable solutions to operational challenges.
• Lead change initiatives and support the successful adoption of new processes and systems.
• Foster a culture of accountability, engagement, and continuous improvement.
• Ensure compliance with company policies, procedures, and contractual requirements.

Skills

Operational Leadership

Team Leadership

Stakeholder Management

Analytical Thinking

Problem-Solving

Job description

Head of Operations | Staffordshire| Permanent| £60,000 + Car Allowance + Bonus

Safer Hand Solutions are partnered with a forward-thinking and dynamic organisation that is seeking an ambitious and hands-on Head of Operations to join their senior leadership team.

This is an exciting opportunity for a driven operational leader who thrives on motivating teams, driving performance, and delivering exceptional customer outcomes. We're looking for a real go-getter; someone who isn't afraid to roll their sleeves up, lead from the front, and inspire managers and teams to achieve their full potential.

The Role Reporting into the HR & Operations Director, you will take responsibility for the day-to-day operational delivery of services across multiple teams, ensuring high standards of quality, productivity, customer service, and performance are consistently achieved.

You will play a key role in translating business strategy into actionable plans, driving continuous improvement, and ensuring operational excellence remains at the heart of everything the business delivers.

Key Responsibilities

• Lead and develop a team of operational managers.
• Drive performance, productivity, and service standards across operational functions.
• Oversee resource planning, workload management, and operational delivery.
• Analyse KPIs and performance data to identify opportunities for improvement.
• Implement sustainable solutions to operational challenges.
• Lead change initiatives and support the successful adoption of new processes and systems.
• Foster a culture of accountability, engagement, and continuous improvement.
• Ensure compliance with company policies, procedures, and contractual requirements.

About You

• At least 5 years' experience within an operational leadership or service delivery environment.
• Experience managing managers and developing high-performing teams.
• A proven track record of improving operational performance and delivering results.
• Strong leadership and coaching abilities.
• Excellent analytical and problem-solving skills.
• Experience leading teams through change and transformation.
• The ability to remain calm, decisive, and focused under pressure.
• Exceptional communication and stakeholder management skills.

What's in it for You?

• Salary of £60,000 per annum
• £4,800 Car Allowance
• Annual performance-related bonus
• 25 days holiday plus bank holidays
• Christmas shutdown period
• Company pension scheme
• Company sick pay scheme
• Social events throughout the year
• Wellbeing and mental health initiatives

If you're an inspirational leader who enjoys building high-performing teams, driving operational excellence, and making a genuine impact within a growing business, we'd love to hear from you.