Head of Operations

Loom Talent; Slough; On-site; GBP 65,000 - 75,000; Full time

Benefits offered by this job

Annual bonus

Private healthcare

Pension contribution

Job summary

Loom Talent is partnering with a leading service sector organisation to recruit a Head of Operations in Slough. You will lead a team of ~30, drive performance, customer excellence and continuous improvement across a national business, reporting to the Managing Director and shaping operational strategy.

You will balance strategic planning with hands-on leadership, ensuring high service levels, efficiency and customer satisfaction while collaborating across functions to achieve commercial

Qualifications

• Proven track record leading multi-functional operational teams in a service-led environment.
• Strong people leadership and ability to motivate and develop others.
• Commercial acumen with focus on delivering measurable performance.
• Experience driving continuous improvement and operational change.
• Ability to balance strategic thinking with hands-on operational leadership.

Responsibilities

• Lead and develop high-performing operational teams, creating a culture of accountability, collaboration and continuous improvement.
• Drive operational performance through planning, resource management and data-led decision making.
• Oversee service delivery, warehousing, inventory management and planning.
• Identify and implement process improvements to increase efficiency, scalability and customer experience.
• Working closely with commercial and support functions to deliver business objectives and maximise customer retention.
• Support the ongoing development of systems, processes and operational best practice.

Skills

Leadership

People management

Commercial acumen

Operational excellence

Stakeholder management

Job description

Location: Slough
Salary: £65,000 - £75,000 + Bonus + Package

Loom Talent are delighted to be partnering with a leading service sector organisation to recruit a Head of Operations during an exciting period of growth.

This is a senior leadership opportunity for an experienced operational leader to take ownership of a multi-disciplinary operation, driving performance, customer excellence and continuous improvement across a national business. Reporting directly to the Managing Director and forming part of the senior leadership team, you will play a key role in shaping operational strategy while ensuring exceptional day-to-day execution.

The Role

Head of Operations

Leading a team of approximately 30 employees, you will be responsible for the overall operational performance of the business, ensuring high levels of service, efficiency and customer satisfaction. You will work collaboratively with colleagues across the organisation to deliver commercial objectives, improve operational capability and support future growth.

Key responsibilities include:

• Leading and developing high-performing operational teams, creating a culture of accountability, collaboration and continuous improvement.
• Driving operational performance through effective planning, resource management and data-led decision making.
• Overseeing service delivery, warehousing, inventory management and operational planning.
• Identifying and implementing process improvements to increase efficiency, scalability and customer experience.
• Working closely with commercial and support functions to deliver business objectives and maximise customer retention.
• Supporting the ongoing development of systems, processes and operational best practice.

About You

We are looking for an experienced operational leader with a proven track record of delivering results through strong leadership, commercial awareness and operational excellence.

You will demonstrate:

• Experience leading multi-functional operational teams within a service-led environment.
• Strong people leadership skills with the ability to motivate, develop and inspire others.
• Commercial acumen and a focus on delivering measurable business performance.
• Experience driving continuous improvement and operational change.
• The ability to balance strategic thinking with hands-on operational leadership.
• Excellent communication and stakeholder management skills.

What's on Offer

This is an outstanding opportunity to join a successful and growing organisation where operations sits at the heart of the business strategy. Alongside a competitive salary, the successful candidate will receive an annual bonus, private healthcare, pension contribution and the opportunity to influence the future direction of a high-performing operation.