Head of Operations

Metzger Search & Selection; London; On-site; GBP 70,000 - 100,000; Full time

Job summary

A leading Facilities Management company in London seeks a Head of Operations to oversee customer accounts and drive growth. The ideal candidate will have significant experience in Facilities Management, strong budget management skills, and a commitment to sustainability. Responsibilities include managing personnel, ensuring service delivery, and supporting business development efforts. This role requires a strategic leader who can engage effectively with stakeholders and motivate teams.

Benefits

Excellent benefits

Qualifications

• Significant senior-level experience in Facilities Management and/or Cleaning.
• Proven track record of cost control and service improvement.

Responsibilities

• Oversee customer accounts with a focus on improvement and growth.
• Ensure effective management and motivation of personnel.
• Deliver customer service and coordinate health and safety policies.

Skills

Leadership

Budget Management

Communication

Collaboration

Sustainability Advocacy

Job description

Role Title: Head of Operations

Salary: Competitive salary with excellent benefits

Location: London

We’re working with a London-based Facilities Management company who specialise in providing front line cleaning services across the city.

Reporting to the Chief Executive Officer, we are looking for an experienced Head of Operations who will oversee all designated customer accounts effectively, with a particular emphasis on improvement and organic growth.

Responsibilities include:

• Actively supporting and encouraging the achievement of specified divisional and company objectives in accordance with established standards, policies and procedures
• Ensuring that goals and plans are achieved through effective management and motivation of all personnel
• Taking responsibility for the delivery of customer service, together with the co-ordination of environmental, health and safety and man-management planning policies and procedures
• Providing input into the tendering and re-tendering process
• Assisting in implementing the marketing strategy, and attending promotional events to increase take up of services
• Overseeing budget preparation for contracts
• Encouraging a proactive business development attitude with all levels of employees to help grow the business
• Motivating staff and holding responsibility for their general welfare and training plans

Candidate requirements:

• A strategic leader with significant senior-level experience in Facilities Management and/or Cleaning within a large, complex organisation
• A strong budget manager and commercial thinker with a proven track record of cost control, innovation, and service improvement
• A skilled communicator and collaborator with the ability to engage effectively with senior stakeholders and cross-service teams
• An environmental advocate, passionate about driving sustainability and achieving meaningful carbon reductions
• A confident decision-maker, able to manage competing priorities while maintaining safety, quality, and compliance
• An inspirational leader with a commitment to staff development, accountability, and inclusive leadership
• Ability to work some evenings, weekends and public holidays as required

If this sounds of interest please send your CV in Word format, quoting reference 33034/LT/ED detailing your current remuneration package and availability. If your application is of interest, one of our consultants will be in touch.

We regret that due to the high volume of responses, only those candidates that are progressing to the next stage will be contacted.