Head of Operations - Engineering

Mitie; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading facilities services company is seeking a Head of Operations to oversee regional operations and ensure service excellence. This role involves managing a mobile engineering team, maintaining compliance, and driving operational efficiency across multiple clients. Ideal candidates will have proven leadership experience and a strong commercial acumen.

Qualifications

• Proven senior management experience overseeing mobile engineers.
• Strong commercial awareness with the ability to identify opportunities.
• Exceptional experience dealing with large budgets.

Responsibilities

• Manage a large mobile team of engineers across multiple sites.
• Ensure contractual commitments are met and maintain compliance.
• Drive continuous improvement and uphold health and safety standards.

Skills

Leadership

Commercial Awareness

Budget Management

Team Management

Client Relationship Management

Job description

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We are looking for an experienced and strategic leader to oversee regional operations and drive service excellence within our organisation. This key role involves managing a large, mobile team of engineers supported by several managers reporting directly to you. These engineers serve a diverse client base, handling a wide range of engineering issues across multiple sites.

About the role:

As Head of Operations, you will ensure contractual commitments are met, aligned with client expectations and Mitie's goals. Key responsibilities include maintaining statutory compliance, leading a team to promote safety, quality, and environmental standards, and building strong stakeholder relationships to optimize service delivery. You will manage budgets, handle escalations, oversee maintenance routines, and coordinate scheduling to maximize efficiency. Upholding health and safety standards, overseeing personnel performance, and driving continuous improvement are also essential. This role offers a great opportunity to lead a mobile engineering team across multiple clients, ensuring high service standards and operational excellence.

What we are looking for:

• Proven senior management experience overseeing mobile engineers in a similar role and environment
• Strong commercial awareness with the ability to identify and capitalise on opportunities
• Exceptional experience dealing with large budgets
• Proven experience dealing with multiple clients across your allocated region
• Proven leadership skills, leading by example and inspiring large teams
• Enthusiastic and dedicated team player committed to operational excellence

If you are ready to lead a dynamic team and drive impactful results, we invite you to apply.

Join us and contribute to a forward-thinking organisation committed to excellence and continuous improvement. Apply today!

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Engineering

• Industries

  Facilities Services, Engineering Services, and Retail

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