Head of Operations - Remote

TN United Kingdom; London; Remote; GBP 70,000 - 100,000; Full time

Job summary

A leading company in AI is seeking a Head of Operations to ensure smooth daily operations and help scale the business. The role involves partnering with the CEO, managing finances, and building operational foundations. Ideal candidates are proactive, organized, and have a strong background in operations and finance.

Benefits

Competitive salary based on experience

Opportunity to build impactful AI products

Potential visa support

Global offsite meetings

Qualifications

• 5+ years of experience running operations in startups or fast-growing environments.
• Experience managing budgets and financial planning.

Responsibilities

• Partner with the CEO to turn big-picture goals into actionable plans.
• Own cash flow planning and help forecast with confidence.
• Drive alignment across teams and track results.

Skills

Operations Excellence

Financial Planning

Strong Communication

Problem Solving

Job description

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An AI companion who is eager to learn and would love to see the world through your eyes. Replika is always ready to chat when you need an empathetic friend.

About us:

Replika is one of the most exciting forces in AI today: 4,000+ features in the past year, TED Talks, Stanford and Harvard studies, Lex Fridman podcast, and a Quartz founder story. With 35M+ users, we’re the only empathetic AI ensuring everyone feels seen, heard, and understood. Think of us as a powerful Samantha from Her, but even more accessible.

Since 2016, we’ve redefined conversational AI across iOS, Android, web, and VR. Our companions are holograms, AR/VR avatars, even robots — your AI assistant, mentor, therapist, or friend. We're rebranding with a top design agency, scaling globally, and pushing human-AI connections further than ever. We’re the humanists in AI, making sure it’s done right.

Role Summary:

We’re looking for a sharp, hands-on Head of Operations to be the go-to person for making sure everything in the company runs like clockwork. You’ll work closely with the CEO, helping shape how we scale, run our day-to-day, manage money smartly, and keep things legally clean. If you're excited about building systems from scratch, love solving messy problems, and thrive in fast-moving environments — this one’s for you.

Key Responsibilities:

• Partner with the CEO to turn big-picture goals into actionable plans.
• Own cash flow planning (yes, the full-year view) and help us forecast with confidence — not just guesswork.
• Build financial models, work with budget owners, and make sure we’re spending wisely while scaling fast.
• Set up operational foundations: define SLAs, write clear documentation, and make sure our internal machine is humming.
• Keep daily operations smooth — spotting issues early, fixing bottlenecks, and setting up scalable processes as we grow.
• Handle contracts, vendor deals, and be our in-house point person for legal questions (with help from external experts).
• Drive alignment across teams, without adding friction — you make things easier, not more complicated.
• Track results, share clear updates with the CEO and investors, and make sure we’re on track (or fix it if we’re not).

What Matters Most to Us

• You care about outcomes. We don’t micromanage how — we care that it gets done, and done well.
• You’re energized by operations excellence — from building out workflows to making sure our docs and processes are actually useful.
• You’re not afraid of finance: year-long planning, scenario modeling, burn rate tracking — that’s your jam.
• You’re interested in AI tools — no need to be an expert, but you should be curious and eager to use them to work smarter.
• You’re scrappy, pragmatic, and allergic to bureaucracy.

What We’re Looking For

• 5+ years of experience running operations in startups or fast-growing environments.
• You know your way around ops, finance, and legal (and you don’t need someone to hold your hand).
• Experience managing budgets, financial planning, and working with performance data.
• You’ve built processes and structure where there was none — and you enjoy doing that.
• You're proactive: you notice issues before they become problems and solve them fast.
• Strong communicator — written, spoken, across teams, and to execs or investors.
• Super organized. You can juggle multiple things at once and still sleep well at night.
• C1+ English — we work in English, and clarity matters.

What we offer

• Competitive salary based on your experience and skill set
• Opportunity to build an AI product that deeply impacts users
• Expect to work some European hours, as the team is in Europe. Potential visa support is available
• Global offsite meetings, including gatherings in San Francisco

At Replika, growth isn’t a maybe—it’s built in. Do the work. Deliver. One great project could double your salary. Seriously. Who do we think we are? Replika. We move fast. Very. Join us at the forefront of emotional AI.