Account Director - Security & Workplace Services
Mitie Cleaning & Hygiene Services
Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.
Benefits offered by this job
Job summary
Mitie Cleaning & Hygiene Services in Manchester seeks an Account Director to lead Security and Workplace Services across a regional portfolio. You will drive strategy, client satisfaction, and profitable growth while managing senior teams and ensuring safe, secure environments.
The role demands exceptional leadership, governance, and commercial capability to deliver measurable value for the client and Mitie.
Qualifications
- Significant senior leadership experience within Security Services, Facilities Management or Integrated Workplace Services.
- Proven success managing complex, multi-site contracts and large operational teams.
- Strong commercial acumen with experience delivering profitable, high-performing client accounts.
- Exceptional stakeholder management skills with ability to influence at executive level.
Responsibilities
- Lead the overall contract strategy, performance and growth across the regional estate.
- Deliver operational excellence, innovation and continuous improvement across all service lines.
- Drive a culture of accountability, customer focus and high performance.
- Act as the senior escalation point for all contractual, operational and strategic matters.
- Provide leadership across all security and workplace service operations.
- Ensure safe, secure and professionally maintained environments across the estate.
- Maintain exceptional service standards, regulatory compliance and operational resilience.
- Champion best practice, innovation and service transformation initiatives.
- Develop trusted relationships with senior client stakeholders.
- Lead governance, performance reviews and strategic planning discussions.
- Act as a strategic advisor, identifying opportunities to enhance service delivery and create value.
- Ensure exceptional client satisfaction and long-term contract retention.
- Deliver contractual KPIs, profitability and growth objectives.
- Manage budgets, forecasting and financial performance.
- Identify efficiencies, commercial opportunities and continuous improvement initiatives.
- Ensure effective supplier and subcontractor management.
- Lead, coach and develop high-performing management and operational teams.
- Drive employee engagement, succession planning and talent development.
- Foster an inclusive culture focused on safety, accountability and service excellence.
- Ensure compliance with all contractual, regulatory, security and health & safety requirements.
- Lead risk management, business continuity and crisis response strategies.
- Promote a strong culture of safety, security and operational governance.
Skills
Education
Job description
Better places, thriving communities.
Mitie is seeking an exceptional Account Director to lead the delivery of Security and Workplace Services across a prestigious portfolio of estate locations throughout the region. This is a high-profile leadership role with overall responsibility for client satisfaction, operational excellence, commercial performance and strategic growth across a complex multi-site contract. As the senior Mitie representative, you will build trusted relationships with executive stakeholders, lead high-performing teams and ensure the consistent delivery of safe, secure and exceptional workplace environments. You will drive innovation, continuous improvement and service excellence while ensuring the contract delivers measurable value to both the client and Mitie.
- Lead the overall contract strategy, performance and growth across the regional estate.
- Deliver operational excellence, innovation and continuous improvement across all service lines.
- Drive a culture of accountability, customer focus and high performance.
- Act as the senior escalation point for all contractual, operational and strategic matters.
- Provide leadership across all security and workplace service operations.
- Ensure safe, secure and professionally maintained environments across the estate.
- Maintain exceptional service standards, regulatory compliance and operational resilience.
- Champion best practice, innovation and service transformation initiatives.
- Develop trusted relationships with senior client stakeholders.
- Lead governance, performance reviews and strategic planning discussions.
- Act as a strategic advisor, identifying opportunities to enhance service delivery and create value.
- Ensure exceptional client satisfaction and long-term contract retention.
- Deliver contractual KPIs, profitability and growth objectives.
- Manage budgets, forecasting and financial performance.
- Identify efficiencies, commercial opportunities and continuous improvement initiatives.
- Ensure effective supplier and subcontractor management.
- Lead, coach and develop high-performing management and operational teams.
- Drive employee engagement, succession planning and talent development.
- Foster an inclusive culture focused on safety, accountability and service excellence.
- Ensure compliance with all contractual, regulatory, security and health & safety requirements.
- Lead risk management, business continuity and crisis response strategies.
- Promote a strong culture of safety, security and operational governance.
- Significant senior leadership experience within Security Services, Facilities Management or Integrated Workplace Services.
- Proven success managing complex, multi-site contracts and large operational teams.
- Strong commercial acumen with experience delivering profitable, high-performing client accounts.
- Exceptional stakeholder management skills with the ability to influence at executive level.
- Demonstrable experience driving operational excellence, innovation and service transformation.
- SIA Licence.
- IOSH Managing Safely (minimum).
- NEBOSH and/or IWFM qualification desirable.
- Security Institute, ASIS or equivalent professional qualification desirable.
- Exceptional client satisfaction and account retention.
- Delivery of all contractual and commercial objectives.
- Safe, secure and well-presented environments across the estate.
- High-performing, engaged and motivated teams.
- Strong financial performance and sustainable growth.
- A culture of innovation, accountability and continuous improvement.
This is an outstanding opportunity to lead a strategically important regional account, influencing service delivery at the highest level while driving operational excellence, commercial success and long-term client partnership.
#SecurityIND
Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
Looking to move roles but not leaving the Mitie family? Why not share your experience with others about life at Mitie?
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
