Head of Operations

SF Executive; Birmingham; On-site; GBP 70,000 - 100,000; Full time

Job summary

A fast-growing technology services company is seeking a dynamic Head of Operations to lead operational excellence and drive strategic growth. The successful candidate will have at least 7 years of experience in operational leadership, with a focus on collaboration and continuous improvement. This role offers a competitive salary, performance-based bonuses, private healthcare, and strong career progression opportunities.

Benefits

Competitive base salary

Performance-based bonus

Private healthcare options

Enhanced pension scheme

High-impact role with career progression potential

Qualifications

• 7–10 years of progressive operational leadership experience.
• 3–5 years in a senior-level position.
• Experience in subcontractor-led service delivery and/or the public sector.

Responsibilities

• Lead the development and execution of operational strategies.
• Oversee day-to-day operations across multiple departments.
• Implement KPIs and drive improvement in productivity.

Skills

Analytical skills

Decision-making

Project management

Leadership

Job description

Head of Operations – Fast-Growth Tech-Enabled Services

An exciting opportunity has arisen for a dynamic and experienced Head of Operations to join a rapidly expanding, award-winning technology services business. Operating at the intersection of technology and human service delivery, this company serves major public sector clients, as well as large enterprises.

This appointment offers the chance to join the senior leadership team during a pivotal phase of growth and transformation.

The Role

As Head of Operations, you will be instrumental in shaping and scaling the company’s operational backbone. Your focus will be on driving operational excellence, efficiency, and cross-departmental synergy while supporting strategic growth.

Key Responsibilities:

• Lead the development and execution of operational strategies aligned with business goals.
• Oversee day-to-day operations across multiple departments to ensure delivery excellence.
• Implement KPIs and drive continuous improvement in productivity and profitability.
• Promote cross-functional collaboration and operational cohesion.
• Manage risk, compliance, and quality standards across functions.
• Build and mentor high-performing operational teams.
• Report on operational performance to executive leadership.

About You

We’re looking for a strategic yet hands-on leader with a proven ability to manage complex operations in fast-paced, service-led environments.

You will bring:

• 7–10 years of progressive operational leadership, with 3–5 years at a senior level.
• Experience in subcontractor-led service delivery and/or the public sector.
• Commercial acumen with strong budget and financial oversight.
• A collaborative, people-first leadership style.
• Strong analytical, decision-making, and project management skills.
• A track record of implementing systems and technologies to drive efficiencies.

What’s on Offer

• Competitive base salary
• Performance-based bonus
• Private healthcare options
• Enhanced pension scheme
• High-impact role with strong career progression potential
• Direct influence on strategic business outcomes