Head of Operational Support

Unipart Technologies Group; Chester; On-site; GBP 57,000 - 69,000; Full time

Benefits offered by this job

Car allowance

Pension

Bonus

Life assurance

Employee assistance programme

Wellbeing support

Flexible benefits including cycle to-

Job summary

Unipart Technologies Group is seeking a Head of Operational Support to lead production control and resource planning for a 3PL manufacturing logistics operation. You will drive timely delivery, safety, quality, and cost initiatives while coordinating with clients and suppliers to meet targets.

The role requires strong change leadership, stakeholder management, and a track record of delivering projects and process improvements within a fast-paced environment.

Qualifications

• Demonstrable knowledge of production control and resource planning in a 3PL environment.
• Ability to adapt to and drive change.
• Clear communication skills with the ability to build relationships at all levels.
• Process Design and Improvement experience.
• Demonstrable experience of leading projects and quality.

Responsibilities

• Lead all Production Control processes for the manufacturing logistics operation, ensuring all operational requirements are met and delivered in a timely manner.
• Ensure monthly, weekly and daily resource planning and allocation is communicated to the Operational team including previous days/weeks/months performance, highlighting areas for improvement.
• Lead Major projects or programmes to deliver significant business and IT change critical to customer service or Unipart investment.
• Ensure operational performance meets business targets and client expectations, driving improvements and cost-down initiatives.
• Establish and maintain strong relationships with the client and key suppliers.
• Drive a culture of safety, quality, and continuous improvement within operations.
• Recruit exceptional people and develop colleagues through succession planning; ensure compliant people management practices.

Job description

£63,000 plus car allowance, 33 days holiday (including bank holidays), pension, bonus, life assurance, employee assistance programme, wellbeing support, and flexible benefits including cycle to work scheme

About the Role

As our Head of Operational Support, you will be responsible for supporting the Operations support functions and the Operational team in ensuring the timely and efficient delivery of day to day services to the customer whilst maintaining the highest standards of safety, quality, cost and delivery. You will be directly responsible for the resource planning and allocation / quality and oversee any project activity on site. As part of your key responsibilities you’ll:

Lead all Production Control processes for the manufacturing logistics operation, ensuring all operational requirements are met and delivered in a timely manner

Ensure monthly, weekly and daily resource planning and allocation is communicated to the Operational team including previous days/ weeks/ months performance, highlighting areas for improvement

Lead Major projects or programmes to deliver significant business and I.T change in that is critical to customer service, Unipart business development or requiring investment from Unipart to support an agreed business case

Ensure that operational performance meets business targets and client expectations, driving operational improvements and cost down initiatives based on the principals of the Unipart Way

Establish and maintain strong working relationships with the client and key suppliers

Drive a culture of safety, quality, and continuous improvement within operations

Recruit exceptional people into the business and then develop colleagues through, using succession planning for the future - and have overall accountability for compliance with legal and ethical people management practice, ensuring employee relations success

Create an environment of continuous improvement to deliver operational and client relation improvements

About You

Demonstrable knowledge of production control and resource planning in a 3PL environment

Ability to adapt to and drive change

Clear communication skills with the ability to build relationships at all levels

Process Design and Improvement experience

Demonstrable experience of leading projects and quality

About Unipart

We are a supply chain performance improvement partner. We Design, Make, Move, and Improve components in our customers’ supply chains, keeping their operations and assets moving and working better, for longer. Through our commitment to continuously driving operational efficiencies, we improve performance - saving time, cost, and carbon. Our ambition is to be the driving force behind efficient, resilient, and sustainable supply chains.

Equality, Diversity, and Inclusion

We believe that a great workplace is one where you can bring your whole self to work.

Our recruitment process is designed to be accessible, inclusive, and based entirely on merit.

We define merit through a combination of technical skills and the core behaviours that help our people thrive at Unipart.

We welcome applications from everyone, regardless of background or circumstances.

We are committed to a policy of equal opportunity that exceeds our statutory obligations under the Equality Act 2010 and subsequent legislation.

Whether it’s your age, disability, neurodiversity, gender identity, family status, or any other characteristic that makes you ‘you’ - it is your talent and potential that we value most.

Adjustments for you: We want you to perform at your best.

If you require any reasonable adjustments or have specific accessibility needs at any stage of the application or interview process, please let us know.

We are here to support you.

£63,000 plus car allowance, 33 days holiday (including bank holidays), pension, bonus, life assurance, employee assistance programme, wellbeing support, and flexible benefits including cycle to work scheme

Registered Office: Unipart House, Garsington Road, Cowley, Oxford, OX4 2PG, United Kingdom | ICO Registration: Z7250768