Head Of Network Product Management - Network Management

Hsbc Global Services Limited; England; On-site; GBP 90,000 - 130,000; Full time

Job summary

HSBC Global Services Limited is seeking a Head of Network Product Management - Network Management to drive strategic client engagement and align the product with evolving client needs. Reporting to the Global Head of Network Management, you will set direction for client engagement and translate feedback into priorities across businesses and operations.

You will partner with Operations, Business units and Regulatory teams to progress initiatives, deliver time-critical programmes, and share market

Qualifications

• Proven track record of client engagement in Product and Network Management.
• Deep understanding of Network Management risks in decision-making.
• Experience engaging stakeholders across businesses and operations.
• Ability to deliver complex programmes to tight deadlines with clear governance.
• Experience managing international teams with cross-location communication.

Responsibilities

• Oversee a team engaging with clients and the Client Management Team on Network Management initiatives.
• Partner with Businesses, Operations and the Network Management Regulatory and Resilience Head to progress initiatives that support client needs.
• Strengthen market information and deliver training for clients in relation to HSBC’s network.
• Coordinate engagement with Agent Banks alongside Network Managers to address client requirements.
• Deliver time-critical initiatives and programmes with clear outcomes and accountability.
• Manage the team and embed ways of working that support high performance and collaboration.

Skills

Client engagement

Product management

Network management

Stakeholder management

Programme delivery

Team leadership

Communication

Job description

Ready to shape how Network Management evolves for global clients?

Why HSBC

HSBC is one of the largest banking and financial services organisations in the world. Guided by our purpose of opening up a world of opportunity, our ambition is to become the world’s most trusted bank globally, putting customers at the heart of everything we do.

The Role

The Head of Network Product Management - Network Management is accountable for strategic client engagement and for ensuring the Network Management product continues to meet evolving client needs. Reporting to the Global Head of Network Management this role sets direction for how we engage clients on Network Management initiatives and how we translate feedback into clear priorities. You’ll partner closely with Businesses, Operations and the Head of Network Management Regulatory and Resilience to progress initiatives that support client needs. You’ll also strengthen how we share market information and training with clients in relation to HSBC’s network. Success looks like trusted client relationships, clear stakeholder alignment and consistent delivery of time-critical initiatives and programmes.

What you’ll be doing

• Oversee a team engaging with clients and the Client Management Team on Network Management initiatives
• Partner with Businesses, Operations and the Network Management Regulatory and Resilience Head to progress initiatives that support client needs
• Strengthen market information and deliver training for clients in relation to HSBC’s network
• Coordinate engagement with Agent Banks alongside Network Managers to address client requirements
• Deliver time-critical initiatives and programmes with clear outcomes and accountability
• Manage the team and embed ways of working that support high performance and collaboration

What we’re looking for

• Bring a proven track record of client engagement in Product and Network Management
• Apply a deep understanding of Network Management risks to decision-making and prioritisation
• Demonstrate substantial experience engaging stakeholders across businesses and operations
• Deliver complex programmes to tight deadlines with clear governance and follow-through
• Manage international teams with consistent standards and communication across locations
• Present clearly and influence effectively at all levels
• Engage confidently with clients at all levels and across varied needs

Advancing Network Management for Clients

This is an opportunity to shape how HSBC’s Network Management product stays aligned to what clients need now and next. You’ll connect client feedback to practical initiatives delivered in partnership with teams across the organisation. If you’re motivated by client outcomes and building strong alignment across businesses and operations we’d welcome your application.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please contact the Recruiter.