Global Network Product Lead: Strategic Client Engagement

Hsbc Global Services Limited; England; On-site; GBP 90,000 - 130,000; Full time

Job summary

HSBC Global Services Limited is seeking a Head of Network Product Management - Network Management to drive strategic client engagement and align the product with evolving client needs. Reporting to the Global Head of Network Management, you will set direction for client engagement and translate feedback into priorities across businesses and operations.

You will partner with Operations, Business units and Regulatory teams to progress initiatives, deliver time-critical programmes, and share market

Qualifications

• Proven track record of client engagement in Product and Network Management.
• Deep understanding of Network Management risks in decision-making.
• Experience engaging stakeholders across businesses and operations.
• Ability to deliver complex programmes to tight deadlines with clear governance.
• Experience managing international teams with cross-location communication.

Responsibilities

• Oversee a team engaging with clients and the Client Management Team on Network Management initiatives.
• Partner with Businesses, Operations and the Network Management Regulatory and Resilience Head to progress initiatives that support client needs.
• Strengthen market information and deliver training for clients in relation to HSBC’s network.
• Coordinate engagement with Agent Banks alongside Network Managers to address client requirements.
• Deliver time-critical initiatives and programmes with clear outcomes and accountability.
• Manage the team and embed ways of working that support high performance and collaboration.

Skills

Client engagement

Product management

Network management

Stakeholder management

Programme delivery

Team leadership

Communication

Job description

HSBC Global Services Limited is seeking a Head of Network Product Management - Network Management to drive strategic client engagement and align the product with evolving client needs. Reporting to the Global Head of Network Management, you will set direction for client engagement and translate feedback into priorities across businesses and operations.

You will partner with Operations, Business units and Regulatory teams to progress initiatives, deliver time-critical programmes, and share market