Head of Medical Assistance

AXA Partners; Redhill; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading company in insurance and asset management is seeking a Head of Medical Assistance in Redhill. This role involves overseeing medical assistance services, ensuring clients receive timely support, and managing a dedicated team. The position offers competitive compensation and growth opportunities within a hybrid work environment.

Benefits

Competitive Compensation

Skill Development Opportunities

Diversity Commitment

Qualifications

• Experience in building and leading teams.
• Strong drive, motivation, and strategic planning skills.
• Experience with operational resilience and risk management.

Responsibilities

• Develop and implement departmental policies.
• Manage day-to-day operations and monitor service delivery.
• Serve as primary contact for key partners and clients.

Skills

Leadership

Strategic Planning

Crisis Management

Client Relationship Management

Job description

Join to apply for the Head of Medical Assistance role at AXA Partners.

We are seeking a Head of Medical Assistance responsible for leading travel assistance and medical repatriation services, ensuring clients receive timely and effective medical support during their travels. This role involves strategic oversight, coordination of medical services, and supervision of nursing staff in collaboration with the Chief Medical Officer (CMO) to deliver high-quality emergency care.

This role is based in our Redhill office on a hybrid basis.

Duties Will Include

1. Leadership and Management: Develop and implement departmental policies, oversee team performance, and collaborate with the COO on strategic objectives.
2. Operational Oversight: Manage day-to-day operations, monitor service delivery metrics, and ensure compliance with quality standards and regulations.
3. Client Relationship Management: Serve as the primary contact for key partners and clients, resolving inquiries and issues.
4. Crisis Management: Develop protocols for medical emergencies and coordinate responses.
5. Training and Development: Identify training needs and facilitate professional growth within the team.
6. Reporting and Analysis: Prepare performance reports and analyze data to inform improvements.

Your Profile

• Experience in building and leading teams, improving organizational capabilities.
• Strong drive, motivation, and strategic planning skills.
• Experience with operational resilience, regulatory controls, and risk management.
• Ability to foster a culture of change and demonstrate business acumen in financial services.

About AXA

AXA Group is a global leader in insurance and asset management, serving over 100 million clients. We focus on risk prevention and empowering people to live better lives.

About AXA Partners

AXA Partners offers assistance services, travel insurance, and credit protection, creating innovative solutions to meet community needs.

What We Offer

Join a responsible company committed to diversity, skill development, and making a difference in people's lives, with competitive compensation and growth opportunities.