Head of Medical Assistance

AXA; Redhill; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Head of Medical Assistance to lead their medical repatriation services. This pivotal role involves managing a dedicated team, ensuring high-quality care during emergencies, and developing strategic plans to enhance service delivery. The ideal candidate will possess strong leadership skills and a resilient mindset, capable of navigating the fast-paced environment of medical assistance. Join this innovative firm to make a significant impact on client health and safety during their travels while collaborating with top professionals in the field.

Qualifications

• Experience in team building and leadership within financial services.
• Strong business acumen and analytical skills for strategic decision-making.

Responsibilities

• Lead and manage the medical assistance team for optimal performance.
• Oversee operations ensuring timely responses to client needs.
• Serve as the primary contact for key partners and clients.

Skills

Leadership

Strategic Planning

Crisis Management

Analytical Skills

Client Relationship Management

Operational Resilience

Job description

We are seeking a Head of Medical Assistance to join us, responsible for leading travel assistance and medical repatriation services, ensuring clients receive timely and effective medical support during their travels. This role involves strategic oversight, coordination of medical services, and supervision of nursing staff in collaboration with the Chief Medical Officer (CMO) to deliver high-quality care in emergency situations.

This role is based in our Redhill office on a hybrid basis.

Duties will include:

1. Leadership and Management:

• Lead and manage the medical assistance team, providing guidance, training, and support to ensure optimal performance.
• Develop and implement departmental policies and procedures to enhance service delivery and operational efficiency.

2. Strategic Planning:

• Collaborate with COO to define the vision and strategic objectives for the medical assistance department.
• Analyze best practices and client needs to identify opportunities for service improvement and high standards for medical assistance.

3. Operational Oversight:

• Oversee the day-to-day operations of medical assistance services, ensuring timely and effective responses to client needs.
• Monitor and evaluate service delivery metrics to ensure compliance with quality standards and regulatory requirements.
• Monitor the reserving process and related adjustments and closures in line with finance policies.

4. Client Relationship Management:

• Serve as the primary point of contact for key partners and clients, addressing inquiries and resolving issues related to medical assistance services.
• Build and maintain strong relationships with partners, the group network, emergency services, and other stakeholders.

5. Crisis Management:

• Lead the response to medical emergencies or escalations, coordinating with internal teams and external partners to ensure a comprehensive and effective approach.
• Develop and implement crisis management protocols to prepare the team for various scenarios.

6. Training and Development:

• Identify training needs within the team and provide opportunities for professional development.
• Conduct regular training sessions to keep the team updated on best practices and industry standards.

7. Reporting and Analysis:

• Prepare regular reports on the performance of medical assistance services, identifying areas for improvement and implementing necessary changes.
• Analyze data to assess the effectiveness of services and inform strategic decision-making.

Additional requirements include experience in team building, leadership, organizational improvement, strategic planning, analytical skills, operational resilience, regulatory controls, risk management, and a strong business acumen, particularly within large financial services organizations. The candidate should be resilient, tenacious, and capable of fostering a culture of change in a fast-paced environment.