Head of Medical Assistance

TN United Kingdom; Redhill; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading company seeks a Head of Medical Assistance to oversee travel assistance and medical repatriation services. The role involves strategic oversight, team leadership, and ensuring high-quality medical support during emergencies. This position is hybrid based in Redhill.

Benefits

Professional Development Opportunities

Competitive Compensation

Qualifications

• Experience in building and leading teams.
• Proven ability in operational resilience and risk management.

Responsibilities

• Lead and manage the medical assistance team.
• Oversee day-to-day operations of medical assistance services.
• Serve as primary contact for key partners and clients.

Skills

Leadership

Strategic Planning

Operational Resilience

Risk Management

Analytical Skills

Job description

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We are seeking a Head of Medical Assistance to join us to be responsible for leading the travel assistance and medical repatriation services, ensuring that clients receive timely and effective medical support during their travels. This role involves strategic oversight, coordination of medical services, and supervision of nursing staff in collaboration with the Chief Medical Officer (CMO) to deliver high-quality care in emergency situations.

This role is based in our Redhill office on a hybrid basis.

Duties will include:

1. Leadership and Management:

• Lead and manage the medical assistance team, providing guidance, training, and support to ensure optimal performance.
• Develop and implement departmental policies and procedures to enhance service delivery and operational efficiency.

2. Strategic Planning:

• Collaborate with COO to define the vision and strategic objectives for the medical assistance department.
• Analyse best practices and client needs to identify opportunities for service improvement and maintaining high standards for medical assistance.

3. Operational Oversight:

• Oversee the day-to-day operations of the medical assistance services, ensuring timely and effective responses to client needs.
• Monitor and evaluate service delivery metrics to ensure compliance with quality standards and regulatory requirements.
• Monitor the reserving process and related adjustments and closures in line with finance policies.

Relationship Management:

• Serve as the primary point of contact for key partners and clients, addressing inquiries and resolving issues related to medical assistance services.
• Build and maintain strong relationships with partners, the group network, emergency services, and other stakeholders.

Management:

• Lead the response to medical emergencies or escalations, coordinating with internal teams and external partners to ensure comprehensive and effective approaches.
• Develop and implement crisis management protocols to prepare the team for various scenarios.

6. Training and Development:

• Identify training needs within the team and provide opportunities for professional development.
• Conduct regular training sessions to keep the team updated on industry best practices and standards.

7. Reporting and Analysis:

• Prepare regular reports on the performance of medical assistance services, identifying areas for improvement and implementing necessary changes.
• Analyze data to assess the effectiveness of services and inform strategic decision-making.

Your Profile

• Experience in building a team, leading, and improving an organization’s capability.
• High level of drive and motivation to ensure successful delivery of initiatives and support change across the business.
• Experience in preparing and presenting business reviews and strategic information at an executive level.
• Evidence of strategic planning, analytical, and execution skills with an ability to assess and communicate priorities and drive actions and delivery through others.
• Proven ability/experience in operational resilience, regulatory controls, and risk management.
• Mindset to create a culture of change and champion it across the business.
• Strong business acumen with an understanding of large financial services organizations and their leverage points.
• Resilient and tenacious with a strong propensity to persevere in a fast-paced, changeable environment.

About AXA

AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving, and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our clients, with a strong focus on risk prevention.

Our mission: Empower people to live a better life.

Our values: Customer First, Courage, Integrity, and One AXA.

About the Entity

AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance, and credit protection.

AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit.

Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.

What We Offer

By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone’s skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth.

Additionally, at AXA, we work to make a real difference to people—when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary.