Head of Medical Assistance

AXA Group; Redhill; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Head of Medical Assistance to lead its travel assistance and medical repatriation services. This pivotal role involves strategic oversight, operational management, and the development of high-quality medical services. You will collaborate with key stakeholders to enhance service delivery and ensure compliance with regulatory standards. Join a dynamic team committed to making a meaningful difference in people's lives, where your leadership and strategic vision will drive success in a fast-paced environment. This is an exciting opportunity to shape the future of medical assistance services.

Benefits

Competitive Compensation

Skill Development Opportunities

Diverse Work Environment

Growth Opportunities

Qualifications

• Experience in building and leading teams in a fast-paced environment.
• Strong strategic planning and analytical skills for effective decision-making.

Responsibilities

• Lead and manage the medical assistance team to ensure optimal performance.
• Oversee day-to-day operations and ensure compliance with quality standards.

Skills

Leadership

Strategic Planning

Crisis Management

Operational Resilience

Analytical Skills

Client Relationship Management

Job description

We are seeking a Head of Medical Assistance to join us in leading our travel assistance and medical repatriation services. This role involves strategic oversight, coordination of medical services, and supervising nursing staff in collaboration with the Chief Medical Officer (CMO) to deliver high-quality care in emergency situations.

This position is based in our Redhill office on a hybrid basis.

Duties will include:

1. Leadership and Management:

• Lead and manage the medical assistance team, providing guidance, training, and support to ensure optimal performance.
• Develop and implement departmental policies and procedures to enhance service delivery and operational efficiency.

Strategic Planning:

• Collaborate with COO to define the vision and strategic objectives for the medical assistance department.
• Analyze best practices and client needs to identify opportunities for service improvement and uphold high standards for medical assistance.

Operational Oversight:

• Oversee the day-to-day operations of the medical assistance services, ensuring timely and effective responses to client needs.
• Monitor and evaluate service delivery metrics to ensure compliance with quality standards and regulatory requirements.
• Monitor the reserving process and related adjustments and closures in line with finance policies.

Client Relationship Management:

• Serve as the primary contact for key partners and clients, addressing inquiries and resolving issues related to medical assistance services.
• Build and maintain strong relationships with partners, emergency services, and other stakeholders.

Crisis Management:

• Lead responses to medical emergencies or escalations, coordinating with internal teams and external partners.
• Develop and implement crisis management protocols to prepare the team for various scenarios.

Training and Development:

• Identify training needs within the team and facilitate professional development opportunities.
• Conduct regular training sessions to keep the team updated on industry standards and best practices.

Reporting and Analysis:

• Prepare regular performance reports on medical assistance services, identifying improvement areas and implementing changes.
• Analyze data to assess service effectiveness and inform strategic decisions.

Your Profile

• Experience in building and leading teams, enhancing organizational capabilities.
• High motivation and drive to ensure successful initiative delivery and support change management.
• Experience in preparing and presenting strategic reviews at an executive level.
• Strong strategic planning, analytical, and execution skills with the ability to prioritize and lead actions through others.
• Proven experience in operational resilience, regulatory controls, and risk management.
• A mindset that fosters a culture of change.
• Strong business acumen, especially within large financial services organizations.
• Resilient and persistent, capable of thriving in a fast-paced, changing environment.

About AXA

AXA Group is a global leader in insurance and asset management, committed to protecting and advising clients throughout their lives with a focus on risk prevention. With over 100 million clients worldwide, AXA aims to be a partner rather than just a payer.

Our mission: Empower people to live a better life.

Our values: Customer First, Courage, Integrity, and One AXA.

About the Entity

AXA Partners provides assistance services, travel insurance, and credit protection solutions worldwide. We innovate and deliver solutions that matter when it matters most, combining passion with expertise.

What We Offer

Joining AXA Partners means working in a responsible, diverse environment that fosters skill development, offers competitive compensation, and opportunities for growth. We aim to make a meaningful difference in people's lives, creating a sense of pride in our work.