Head of Medical Assistance

AXA Assistance Deutschland GmbH; Redhill; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

A forward-thinking company is looking for a Head of Medical Assistance to oversee travel assistance and medical repatriation services. This pivotal role involves strategic oversight, coordination of medical services, and managing a dedicated team to ensure high-quality care during emergencies. The ideal candidate will possess strong leadership skills, a knack for strategic planning, and the ability to foster a culture of change. Join this innovative firm and make a significant impact in the field of medical assistance while enjoying a hybrid work environment.

Qualifications

• Experience in team building and organizational improvement.
• Strong business acumen, especially in financial services.

Responsibilities

• Manage the medical assistance team and develop departmental policies.
• Lead emergency responses and develop crisis protocols.

Skills

Team Building

Strategic Planning

Crisis Management

Operational Resilience

Financial Acumen

Job description

We are seeking a Head of Medical Assistance to join us in leading our travel assistance and medical repatriation services. The role involves strategic oversight, coordination of medical services, and supervision of nursing staff in collaboration with the Chief Medical Officer (CMO) to ensure high-quality care during emergency situations.

This position is based in our Redhill office on a hybrid basis.

Responsibilities include:

1. Leadership and Management: Manage the medical assistance team, develop departmental policies, and enhance service delivery.
2. Strategic Planning: Work with the COO to define vision and objectives, and identify opportunities for service improvement.
3. Operational Oversight: Oversee daily operations, monitor service metrics, and ensure compliance with standards and policies.
4. Client Relationship Management: Act as the primary contact for key partners and clients, maintaining strong stakeholder relationships.
5. Crisis Management: Lead emergency responses and develop crisis protocols.
6. Training and Development: Identify training needs and conduct professional development sessions.
7. Reporting and Analysis: Prepare performance reports and analyze data for strategic decisions.

Your Profile:

• Experience in team building and organizational improvement
• Motivated with a drive for successful initiative delivery
• Experience in strategic planning, analysis, and executive communication
• Knowledge of operational resilience, regulatory controls, and risk management
• Ability to foster a culture of change
• Strong business acumen, especially in financial services
• Resilient, persistent, and adaptable in fast-paced environments