Head of Marketing and Communications

Arts Council England; Tunstall; Remoto; GBP 70.000 - 100.000; Tempo pieno

Descrizione del lavoro

Britten Pears Arts in Suffolk is seeking a seasoned Head of Marketing and Communications to steer an integrated strategy for Britten Pears Arts and Snape Maltings Trading Ltd. You will drive audience growth, ticket sales and brand reach across multiple channels.

The role is based at Snape Maltings with some travel to other Suffolk locations, and you will lead a high-performing team across marketing, communications, and box office to deliver measurable results.

Competenze

• Significant senior-level experience leading marketing and audiences.
• Experience growing audiences, ticket sales and income.
• Experience with brand management and digital marketing.

Mansioni

• Lead marketing, communications and audience development strategy.
• Deliver audience and income growth through planning and campaigns.
• Lead and develop a high-performing team.
• Manage marketing budgets to maximise ROI.
• Direct PR and digital content to strengthen reach.

Conoscenze

Senior marketing leadership

Communications leadership

Digital marketing

Stakeholder engagement

CRM systems

Strumenti

CRM systems

Data analytics

Descrizione del lavoro

Thu, 22 Oct 2026">published - Thu, 22 Oct 2026

Job Summary

We are seeking an experienced and strategic Head of Marketing and Communications to lead the development and delivery of an ambitious, integrated marketing and communications strategy across both Britten Pears Arts and Snape Maltings Trading Ltd.

Job Description

Reporting to the Chief Operating Officer, this senior leadership role will drive audience growth, ticket sales, commercial income and brand reputation, while leading a high-performing team spanning music, destination, retail and digital marketing, communications and box office. Working closely with colleagues across the organisation, the successful candidate will help shape how audiences, customers and communities engage with our internationally recognised cultural destinations and programmes.

The role is based at Snape Maltings but some travel and support to other locations within Suffolk will also be required.

In particular, we are looking for:

A proven senior marketing and communications leader with experience of developing strategy and translating it into measurable results.
A strong track record of growing audiences, ticket sales, customer engagement and income through insight-led campaigns and effective decision-making.
An inspiring people manager with the ability to lead, motivate and develop high-performing teams across multiple disciplines.
Excellent stakeholder engagement skills, with the confidence to influence, collaborate and build strong relationships across a complex organisation.
Strong digital marketing expertise, including customer journeys, content strategy, CRM systems, audience data and performance analysis.
Experience of leading brand development, implementation or transformation projects and maintaining consistency across multiple channels and audiences.
A commercially aware and collaborative professional who can balance charitable purpose with commercial objectives, ideally within the arts, culture, visitor attraction, retail, hospitality or related sectors.

Job Requirements

Significant senior-level experience leading marketing, communications or audience development within a complex organisation, with responsibility for strategy, budgets, teams and performance. Proven ability to translate strategy into deliverable plans and measurable results, with a strong track record of growing audiences, ticket sales, customer engagement or commercial income. Credible and influential leader with experience developing high-performing teams and engaging senior stakeholders. Strong organisational skills, sound judgement and the ability to balance competing priorities. Experience of brand management, digital marketing, content strategy, customer journeys and data-led decision-making. Excellent communication, collaboration and commercial awareness. Experience in the arts, culture, visitor attraction, retail or hospitality sectors, understanding of charitable and commercial operating models, and knowledge of CRM systems are desirable.

Job Responsibilities

Lead the organisation's marketing, communications and audience development strategy across Britten Pears Arts and Snape Maltings Trading Ltd. Deliver audience and income growth through effective planning, audience insight, pricing, digital marketing and campaign management. Lead and develop a high-performing team, fostering collaboration, inclusion and a commercial, audience-focused culture. Manage marketing budgets to maximise return on investment and oversee consistent application of the organisation's brand. Direct PR, communications and digital content activity to strengthen reach, engagement and reputation. Balance charitable and commercial priorities, identifying opportunities for collaboration and income generation. Provide strategic oversight of the box office and customer journey. Build strong relationships with colleagues, trustees and partners, and provide clear performance reporting and strategic advice to the Senior Leadership Team and Board.

• Job Title: Head of Marketing and Communications