Global Head of Managed Services & Automation

Doherty Associates, Inc.; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

34 days annual leave

Private medical insurance

Employee Assistance Programme

Company Pension scheme

Job summary

Doherty Associates, Inc. is seeking a Head of Managed Services to lead global Service Desks, Field engineering, NOC and SOC operations from the UK and Malaysia. You will shape the operating model, drive strategic development and ensure high-quality, scalable services for international clients.

You will partner with Account Management and Professional Services to balance day-to-day performance with transformational programs, focusing on margin, automation and secure, compliant delivery.

Qualifications

• Senior leadership experience within a Managed Services IT provider or similar.
• Experience leading a large, multi-site MSP operation.
• Experience operating global 24/7 service models.
• Strong knowledge of ITIL and service management practices.
• Proven ability to drive automation and AI-enabled improvements.

Responsibilities

• Provide leadership for UK and Malaysia Managed Services and Security Services teams.
• Define and deliver the global Managed Services strategy.
• Own the operating model, governance, KPIs and client relationships.
• Drive margin improvement through scaling, automation and AI adoption.
• Coordinate with Finance, Sales and Account Management to ensure profitable delivery.

Skills

Senior leadership

Multi-site MSP

Global 24/7 service

ITIL knowledge

Automation and AI

Education

ITIL 4 qualification

Tools

Microsoft 365 / Modern Workplace

Security technologies

Job description

Doherty Associates, Inc. is seeking a Head of Managed Services to lead global Service Desks, Field engineering, NOC and SOC operations from the UK and Malaysia. You will shape the operating model, drive strategic development and ensure high-quality, scalable services for international clients.

You will partner with Account Management and Professional Services to balance day-to-day performance with transformational programs, focusing on margin, automation and secure, compliant delivery.