Head of Labour & Performance - Hybrid Ops Leader

Halfords Careers; Redditch; Híbrido; GBP 85 000 - 110 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Car allowance

Annual discretionary bonus

Pension

Life assurance

25 days annual leave + bank holidays

Resumo da oferta

Halfords is recruiting a strategic Head of Labour & Performance to drive operation excellence across the garage network. Based in Redditch with hybrid working, you will maximise labour utilisation and unlock growth opportunities while guiding centre leadership and delivering improved customer outcomes.

You will lead labour budgets, forecasting, incentive design and performance analytics, partnering across Operations, Finance, HR and Learning to raise productivity and profitability.

Qualificações

• A commercially minded operational leader with significant experience in workforce planning, labour optimisation and multi-site performance management.
• Highly analytical and comfortable interpreting complex operational and financial data.
• Strong collaborator with ability to partner with centre teams and validate performance data.
• Influencing and engaging stakeholders to lead change and drive accountability.

Responsabilidades

• Own and evolve the Garage labour strategy, including deployment and productivity models.
• Lead design and optimisation of the Garage Operating Model to reduce cost to serve while maintaining quality.
• Accountable for garage labour budgets, forecasting and payroll management.
• Develop demand forecasting and capacity planning for centre resource alignment.
• Design centre workforce structures to maximise performance across locations.
• Own the performance management framework with KPIs, analytics and insights.
• Provide data-driven recommendations to senior leadership to boost productivity and growth.
• Lead improvement initiatives including new systems, tools and ways of working.
• Partner with Operations, Finance, HR and Learning to close gaps and build capability.
• Design and evaluate incentive programs aligning performance with goals.

Conhecimentos

Workforce planning

Labour optimisation

Multi-site performance management

Data-driven / analytical

Stakeholder engagement

People development / coaching

Commercial acumen

Descrição da oferta de emprego

Halfords is recruiting a strategic Head of Labour & Performance to drive operation excellence across the garage network. Based in Redditch with hybrid working, you will maximise labour utilisation and unlock growth opportunities while guiding centre leadership and delivering improved customer outcomes.

You will lead labour budgets, forecasting, incentive design and performance analytics, partnering across Operations, Finance, HR and Learning to raise productivity and profitability.