Head of Labour & Performance — Hybrid, Data-Driven Ops Leader

Halfords; Redditch; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Car allowance

Bonus scheme

Pension

Life assurance

25 days annual leave + bank holidays

Job summary

Halfords is seeking a strategic leader to head Labour & Performance across our garage network. You will drive labour utilisation, build scalable operating models and partner with regional and centre leadership to improve efficiency, profitability and customer experience.

You will lead data‑driven change, design KPIs and incentive schemes, and coach teams to deliver sustainable performance. This hybrid role is based at the Redditch Support Centre with three days onsite and two days remote, with a

Qualifications

• Significant experience in workforce planning and labour optimisation.
• Highly analytical, able to translate complex data into practical actions.
• Collaborative, partners with centre teams to understand realities and validate data.
• Influences stakeholders at all levels and drives accountability for results.
• Passionate about developing people and building high‑performing teams.
• Willing to work in a hybrid setup with 3 days on site in Redditch.

Responsibilities

• Own and evolve the Garage labour strategy to support growth and productivity.
• Design, implement and optimise the Garage Operating Model to reduce cost to serve.
• Manage Garage labour budgets and workforce planning across the network.
• Develop demand forecasting and capacity planning for centres.
• Design centre workforce structures and skills mix for maximum performance.
• Own the performance management framework with KPIs and analytics.
• Provide data‑driven recommendations to the senior leadership team.
• Lead operational improvements and transformation initiatives.
• Collaborate with Operations, Finance, HR and Learning to close gaps.
• Design, govern and evaluate incentive and reward programmes.

Skills

Workforce planning

Labour optimisation

Performance management

Data analytics

Stakeholder management

Coaching & development

Job description

Halfords is seeking a strategic leader to head Labour & Performance across our garage network. You will drive labour utilisation, build scalable operating models and partner with regional and centre leadership to improve efficiency, profitability and customer experience.

You will lead data‑driven change, design KPIs and incentive schemes, and coach teams to deliver sustainable performance. This hybrid role is based at the Redditch Support Centre with three days onsite and two days remote, with a