Head of L&D (Learning & Development)

Whitestone Resourcing Limited; London; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

A leading UK Property Maintenance provider is seeking a Head of Learning & Development based in East London. This strategic role focuses on the design and implementation of learning initiatives that meet operational and regulatory needs while ensuring leadership development and compliance in a hybrid working environment.

Qualifications

• Deep understanding of adult learning theory and digital learning platforms.
• Experience managing field-based learning delivery models.
• Proven track record in leading enterprise-wide L&D strategies.

Responsibilities

• Leading the design and delivery of a Group-wide learning strategy.
• Overseeing mandatory training and professional development.
• Evaluating compliance and effectiveness of training programs.

Skills

Strategic planning

Learning technology

Leadership programme design

Data analysis

Job description

We are currently working with a leading UK Property Maintenance provider, to recruit a Head of Learning & Development to work on a Hybrid basis, with a main base out of the office in East London

The Head of Learning & Development is accountable for leading the design, delivery, and evaluation of a Group-wide learning strategy that meets the operational, regulatory, and leadership needs of the field-based and central teams. This includes overseeing mandatory training, professional development, apprenticeships, and the design of high-impact leadership and management programmes that build future capability and internal succession pipelines.

Candidate requirements:

Knowledge

• Deep understanding of adult learning theory, learning design, and digital learning platforms.
• Strong grasp of apprenticeship delivery, funding rules, and regulatory compliance (ESFA, Ofsted, etc.).
• Awareness of behavioural science and leadership capability frameworks.

Skills

• Strategic planning and operational execution
• Learning technology and digital enablement
• Leadership programme design and delivery
• Apprenticeship management and provider liaison
• Data analysis and impact evaluation

Experience

• Proven track record in leading enterprise-wide L&D strategy in regulated environments
• Experience managing field-based and distributed learning delivery models
• Delivered leadership development and internal succession programmes at scale
• Familiarity with learning audits, inspections, and provider management

Key Performance Indicators (KPIs)

• 100% compliance with mandatory and regulatory training requirements
• Improvement in employee capability, performance, and engagement scores
• % of leadership roles filled through internal development
• Apprenticeship success rate, levy utilisation, and post-programme progression
• Learner satisfaction, LMS engagement, and learning application metrics
• Audit-readiness and external inspection outcomes