Head of IT - Retail

Bayley & Sage; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a strategic and hands-on Head of IT to lead their technology function. This pivotal role involves overseeing the technology infrastructure and systems, ensuring seamless operations across multiple locations. You will be responsible for developing a scalable IT roadmap, implementing innovative digital tools, and managing vendor relationships. With a focus on operational efficiency and data-driven decision-making, this position offers an exciting opportunity to shape the future of technology within a vibrant retail environment. If you have a proven track record in IT leadership and a passion for innovation, this is the role for you.

Benefits

40% staff discount in-store

Pension Plan

Length of service recognition

Opportunities to grow and develop

Qualifications

• Proven experience in IT leadership, ideally in multi-site retail.
• Strong knowledge of cloud infrastructure and EPOS systems.

Responsibilities

• Develop and execute IT roadmap aligned with business objectives.
• Oversee IT infrastructure across all stores and head office.
• Manage IT budgets and vendor negotiations effectively.

Skills

IT Leadership

Cloud Infrastructure (Azure)

EPOS Systems

Data Protection (GDPR)

System Integrations

Cybersecurity

Vendor Management

Project Management

Tools

Xero

Adyen

Office365

Apicbase

Bizimply

MyPOS

MX

Vimcar

iHASCO

Job description

Location: Fulham, SW6 1JB

Job Type: Full-time

About Us

Retail/ Commercial Experience Essential

Bayley & Sage is a group of 14 vibrant food and home stores across London. We are passionate about great food, excellent service, and delivering exceptional experiences to our communities. Technology plays a key role in enabling our operations, and we are now looking for a strategic and hands-on Head of IT to lead our technology function as we continue to grow and innovate.

About The Role

As Head of IT, you will take full ownership of our technology infrastructure, systems, and strategy. You will be responsible for ensuring the effective delivery, support, and evolution of our systems across all locations. This is a critical role that ensures our stores, back-office operations, and customer-facing technologies run smoothly, securely, and efficiently.

Key Responsibilities

Strategic Leadership

• Develop and execute a scalable IT roadmap aligned with Bayley & Sage's business objectives and growth plans.
• Identify and implement digital tools and systems that improve operational efficiency, customer experience, and data-driven decision-making.
• Champion innovation, introducing automation and integration solutions where appropriate.
• Monitor technology trends and propose improvements to maintain competitiveness.
  
  

Infrastructure & Systems Management

• Oversee the IT infrastructure across all stores and head office, including networks, hardware, and cloud systems (Azure).
• Ensure all business systems (EPOS, Xero, Adyen, etc.) are fully operational, updated, and secure.
• Manage and improve system integrations across platforms such as Apicbase, Bizimply, MyPOS, MX, Vimcar, and iHASCO.
• Maintain PCI DSS compliance and ensure IT security protocols are up-to-date and enforced.
  
  

Operational Oversight

• Coordinate with third-party vendors and service providers.
• Manage hardware and software procurement, licensing, and asset tracking.
• Oversee data protection, disaster recovery plans, and ensure robust backup systems are in place.
• Ensure the successful delivery of IT projects including software rollouts, infrastructure upgrades, and store openings.
  
  

User Support & Training

• Oversee helpdesk support and ensure a positive, solution-oriented IT support culture across the business.
• Provide guidance, documentation, and training for employees across departments on new systems and updates.
• Improve internal IT knowledge base and ensure ongoing user engagement with digital tools.
  
  

Budgeting & Vendor Management

• Manage IT budgets effectively, ensuring cost control and value from technology investments.
• Lead vendor negotiations and contract management for IT products and services.
  
  

Requirements

• Proven experience in an IT leadership role, ideally within a multi-site retail, hospitality, or FMCG business.
• Strong knowledge of cloud infrastructure (Azure), EPOS systems, and business platforms (Xero, Adyen, Office365, etc.).
• Experience with system integrations and automation tools to connect business platforms.
• Strong understanding of cybersecurity, data protection (GDPR), and compliance standards.
• Ability to communicate complex IT concepts clearly to non-technical stakeholders.
• Experience managing IT projects and leading small technical teams.
• Hands-on approach, willing to step in when needed.
  
  

Bayley And Sage Benefits

40% staff discount in-store

Pension Plan

Length of service recognition

Opportunities to grow and develop