Head of IT - Retail

TN United Kingdom; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a strategic and hands-on Head of IT to lead their technology function. This role is critical for managing the IT infrastructure and ensuring the smooth operation of systems across multiple locations. You will champion innovation by implementing digital tools that enhance operational efficiency and customer experience. The ideal candidate will have proven IT leadership experience, strong knowledge of cloud infrastructure, and a hands-on approach. Join a vibrant team dedicated to delivering exceptional experiences and driving technological advancements in the retail sector.

Qualifications

• Proven experience in IT leadership, ideally in multi-site retail or hospitality.
• Strong knowledge of cloud infrastructure and EPOS systems.

Responsibilities

• Develop and execute a scalable IT roadmap aligned with business objectives.
• Oversee IT infrastructure, ensuring systems are operational and secure.

Skills

IT Leadership

Cloud Infrastructure (Azure)

EPOS Systems

System Integrations

Cybersecurity

Data Protection (GDPR)

Tools

Xero

Adyen

Office365

Apicbase

Bizimply

MyPOS

MX

Vimcar

iHASCO

Job description

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Bayley & Sage is a group of 14 vibrant food and home stores across London. We are passionate about great food, excellent service, and delivering exceptional experiences to our communities. Technology plays a key role in enabling our operations, and we are now looking for a strategic and hands-on Head of IT to lead our technology function as we continue to grow and innovate.

About the Role

As Head of IT, you will take full ownership of our technology infrastructure, systems, and strategy. You will be responsible for ensuring the effective delivery, support, and evolution of our systems across all locations. This is a critical role that ensures our stores, back-office operations, and customer-facing technologies run smoothly, securely, and efficiently.

Key Responsibilities

Strategic Leadership

• Develop and execute a scalable IT roadmap aligned with Bayley & Sage's business objectives and growth plans.
• Identify and implement digital tools and systems that improve operational efficiency, customer experience, and data-driven decision-making.
• Champion innovation, introducing automation and integration solutions where appropriate.
• Monitor technology trends and propose improvements to maintain competitiveness.

Infrastructure & Systems Management

• Oversee the IT infrastructure across all stores and head office, including networks, hardware, and cloud systems (Azure).
• Ensure all business systems (EPOS, Xero, Adyen, etc.) are fully operational, updated, and secure.
• Manage and improve system integrations across platforms such as Apicbase, Bizimply, MyPOS, MX, Vimcar, and iHASCO.
• Maintain PCI DSS compliance and ensure IT security protocols are up-to-date and enforced.

Operational Oversight

• Coordinate with third-party vendors and service providers.
• Manage hardware and software procurement, licensing, and asset tracking.
• Oversee data protection, disaster recovery plans, and ensure robust backup systems are in place.
• Ensure the successful delivery of IT projects including software rollouts, infrastructure upgrades, and store openings.

User Support & Training

• Oversee helpdesk support and ensure a positive, solution-oriented IT support culture across the business.
• Provide guidance, documentation, and training for employees across departments on new systems and updates.
• Improve internal IT knowledge base and ensure ongoing user engagement with digital tools.
• Manage IT budgets effectively, ensuring cost control and value from technology investments.
• Lead vendor negotiations and contract management for IT products and services.

Requirements

• Proven experience in an IT leadership role, ideally within a multi-site retail, hospitality, or FMCG business.
• Strong knowledge of cloud infrastructure (Azure), EPOS systems, and business platforms (Xero, Adyen, Office365, etc.).
• Experience with system integrations and automation tools to connect business platforms.
• Strong understanding of cybersecurity, data protection (GDPR), and compliance standards.
• Ability to communicate complex IT concepts clearly to non-technical stakeholders.
• Experience managing IT projects and leading small technical teams.
• Hands-on approach, willing to step in when needed.