Head of IT Operations – UK (24/7 Automation)

Newcold-Advanced-Cold-Logistics-1; Corby; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Death in service benefit

Enhanced annual leave package

Employee Assistance Programme through

Help at Hand and Grocery Aid

Funded eye test and contribution to ey

On-site canteen and complimentary.co

Free on-site parking with strong tran

Career progression within a growing, g

Opportunity to shape a senior leader

Structured training and development, i

Job summary

NewCold is seeking a Head of IT Operations for the UK to lead and modernise our IT function across automated cold‑chain sites. You will ensure proactive 24/7 operations and act as the main liaison between UK operations and our global IT organisation.

You’ll build governance, develop local technical capability (SQL/Progress, EDI, automation) and coach the UK IT team, with exposure to international IT operations and cross‑country collaboration.

Qualifications

• Experience leading IT in 24/7 operations.
• Strong understanding of WMS/TMS platforms and warehouse automation.
• Experience with SQL or Progress DB troubleshooting.
• Knowledge of EDI standards and integration flows.
• Familiarity with network infrastructure and ITIL processes.

Responsibilities

• Lead and modernise the UK IT function across automated cold-chain sites.
• Ensure 24/7 support coverage, including on-call rota oversight.
• Maintain high availability of critical systems and customer integrations.
• Establish governance structures including a UK IT Steering Group and ITIL-aligned processes.
• Develop local technical capability across SQL/Progress DB, EDI, automation, and networking.
• Oversee infrastructure lifecycle planning, cybersecurity posture, and disaster recovery testing.
• Act as senior IT contact for key UK customers and improve proactive incident communication.
• Lead, coach, and develop the UK IT team with PDPs and succession planning.

Skills

IT leadership

WMS/TMS knowledge

SQL/Progress DB

EDI integration

ITIL processes

Stakeholder management

24/7 support experience

Tools

TopDesk

Job description

NewCold is seeking a Head of IT Operations for the UK to lead and modernise our IT function across automated cold‑chain sites. You will ensure proactive 24/7 operations and act as the main liaison between UK operations and our global IT organisation.

You’ll build governance, develop local technical capability (SQL/Progress, EDI, automation) and coach the UK IT team, with exposure to international IT operations and cross‑country collaboration.