Head of IT Operations

Newcold-Advanced-Cold-Logistics-1; Corby; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Death in service benefit

Enhanced annual leave package

Employee Assistance Programme through

Help at Hand and Grocery Aid

Funded eye test and contribution to ey

On-site canteen and complimentary.co

Free on-site parking with strong tran

Career progression within a growing, g

Opportunity to shape a senior leader

Structured training and development, i

Job summary

NewCold is seeking a Head of IT Operations for the UK to lead and modernise our IT function across automated cold‑chain sites. You will ensure proactive 24/7 operations and act as the main liaison between UK operations and our global IT organisation.

You’ll build governance, develop local technical capability (SQL/Progress, EDI, automation) and coach the UK IT team, with exposure to international IT operations and cross‑country collaboration.

Qualifications

• Experience leading IT in 24/7 operations.
• Strong understanding of WMS/TMS platforms and warehouse automation.
• Experience with SQL or Progress DB troubleshooting.
• Knowledge of EDI standards and integration flows.
• Familiarity with network infrastructure and ITIL processes.

Responsibilities

• Lead and modernise the UK IT function across automated cold-chain sites.
• Ensure 24/7 support coverage, including on-call rota oversight.
• Maintain high availability of critical systems and customer integrations.
• Establish governance structures including a UK IT Steering Group and ITIL-aligned processes.
• Develop local technical capability across SQL/Progress DB, EDI, automation, and networking.
• Oversee infrastructure lifecycle planning, cybersecurity posture, and disaster recovery testing.
• Act as senior IT contact for key UK customers and improve proactive incident communication.
• Lead, coach, and develop the UK IT team with PDPs and succession planning.

Skills

IT leadership

WMS/TMS knowledge

SQL/Progress DB

EDI integration

ITIL processes

Stakeholder management

24/7 support experience

Tools

TopDesk

Job description

Build thefuture of food

At NewCold, we’re shaping the futureof the food supply chain. Our warehouses and transportnetwork connect the world’s major food manufacturers with retailers and food service providers.

Join a collaborative team of doers,innovators, and engineers who are dedicated to making a real impact. Togetherwith advanced robotics and cutting-edge technology, we’re not just keeping upwith the times and we’re pioneering smarter, more sustainable operations to keep theworld’s food fresh and safe.

To support our rapid growth, we’re constantly looking for talented people to join our team. Want to be a part of a dynamic, forward-thinking environment? Join us!

Shift Pattern

This is a hybrid role withregular on-site presence required at both Corby and Wakefield. The successfulcandidate will hold accountability for on-call escalation rota quality,although this is not a first-line on-call position. Flexibility will be requiredduring major incidents or customer-critical events, along with occasionaltravel to Breda and other European sites.

Location

Based at Corby site, with regular travel between Corby and Wakefield and occasional travel to Breda,Netherlands.

Benefits

• Deathin service benefit.
• Enhancedannual leave package.
• EmployeeAssistance Programme through Help at Hand and Grocery Aid.
• Fundedeye test and contribution towards glasses.
• On-sitecanteen and complimentary coffee machines.
• Freeon-site parking with strong transport links.
• Careerprogression within a growing, global organisation.
• Opportunityto shape a senior leadership role, with exposure to international IToperations and cross-country collaboration.
• Structuredtraining and development, including access to NewCold Academy.

Job Responsibilities

• As Head of IT - UKOperations, you will lead and modernise the UK IT function across our automatedcold-chain sites, ensuring stable and proactive IT operations while acting asthe key link between UK operations and our global IT organisation. Your responsibilitieswill include:
• Leadingthe UK IT team delivering first and second line support across MLS, TMS,MFCS and automation, EDI, infrastructure, and site technology.
• Ensuringeffective 24/7 support coverage, including on-call rota oversight andincident triage standards.
• Maintaininghigh availability of critical systems supporting automated cranes,monorails, buffers, and customer integrations.Establishinggovernance structures, including a UK IT Steering Group and ITIL alignedprocesses for incident, change, and problem management.
• Buildingdeeper local technical capability across SQL/Progress DB, EDI integration,automation systems, and networking.
• Owninginfrastructure lifecycle planning, cyber security posture, and disasterrecovery testing.
• Actingas senior IT contact for key UK customers, improving proactive incidentcommunication.
• Leading,coaching, and developing the UK IT team, introducing skills matrices,PDPs, and succession planning.

Requirements

• Strongunderstanding of WMS/TMS platforms and warehouse automation systems.
• Experiencewith SQL or Progress DB troubleshooting and data analysis.
• Solidgrounding in EDI standards, mapping, and integration flows.
• Goodknowledge of network infrastructure, including switching, VLANs, andWi-Fi.
• Experiencewith ITIL processes and service management tooling such as TopDesk.
• Provenleadership of IT teams within 24/7 operational environments.
• Strongstakeholder management skills across operations, commercial, and global ITteams.
• Excellentcommunication skills, with the ability to translate technical detail intoclear business language.
• Experienceworking directly with external customers on IT issues and root causeanalysis.

Ready to make an impact?
Ourgoal is to keep the world’s food fresh and safe with our proprietarytechnologies and innovative solutions. Join our team andhelp build a more efficient, innovative, and sustainable food supply chain.Your next career chapter starts at NewCold.

Whether you’re a seasoned expert or just starting your career, NewColdprovides the opportunities and challenges that allow you to grow and excel.Ready to turn your curiosity into impact?

Explore careers at NewCold

Can we welcome you on board as our new Head of IT Operations and help continueour successful growth?