IT Operations Lead: Build a Scalable, High-Impact Team

The Compleat Food Group; Nottingham; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

33 days holiday

Volunteer days

Wellbeing support

Training & LMS access

Charity initiatives and team events

Grocery Aid access (support)

Gym discounts

Financial wellbeing tools

Retail discount

Job summary

The Compleat Food Group is seeking an IT Operations Manager to lead the 2nd and 3rd line support teams and drive a reliable, efficient IT service across the business. You will shape the IT operations function, set performance standards, monitor service delivery, and empower teams to deliver excellent support.

Travel between UK sites is required as part of the role. We value experience in manufacturing environments, strong stakeholder management, and a drive to continuously improve IT governance

Qualifications

• Proven experience leading and developing IT Operations or Technical Support teams in a fast-paced business.
• Experience building, growing or maturing an IT function with targets and KPIs.
• Strong stakeholder management and ability to influence at all levels.
• Experience managing IT service delivery including incidents and service levels.
• Previous experience in manufacturing, FMCG or 24/7 environments advantageous.
• Full UK driving licence and willingness to travel between sites as required.

Responsibilities

• Lead the 2nd and 3rd line IT Support teams with clear objectives and high service levels.
• Manage IT operations including incidents, requests, SLAs, and asset management.
• Collaborate with Service Desk, Projects, Platforms, Data Engineering and Data Science teams.
• Monitor KPIs, report performance, and drive continuous service improvements.
• Build relationships with stakeholders and prioritise risks and improvements.
• Support wider IT strategy and scalable operation across multiple sites.

Skills

IT Operations Leadership

Incident management

Stakeholder management

Team leadership

IT service delivery

Job description

The Compleat Food Group is seeking an IT Operations Manager to lead the 2nd and 3rd line support teams and drive a reliable, efficient IT service across the business. You will shape the IT operations function, set performance standards, monitor service delivery, and empower teams to deliver excellent support.

Travel between UK sites is required as part of the role. We value experience in manufacturing environments, strong stakeholder management, and a drive to continuously improve IT governance