Head of IT

TipTopJob; Norwich; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Bike to Work scheme

28 days annual leave incl. Bank Hols

Professional development opportunities

Incentives and social events

Job summary

Outlook Publishing is an award-winning digital media company delivering B2B content globally. Technology sits at the heart of how we operate, with Salesforce, Slack, automation, and AI driving our processes.

We seek a hands-on, commercially minded Head of Business Systems and IT to own our core systems and technology stack, focusing on Salesforce as the engine and primary platform.

Qualifications

• Salesforce Certified Administrator with practical experience.
• Strong Flow, reporting, data management and integration experience.
• Good understanding of Microsoft 365 and workplace technology.
• Strong interest in AI and its practical application within business.
• Commercially minded, with the ability to translate business problems into practical technology solutions.
• Comfortable being hands-on and working directly with users across the business.

Responsibilities

• Own and develop our Salesforce environment, including Flow, custom objects, reporting, data, users, permissions and integrations.
• Translate business requirements into practical, scalable Salesforce solutions.
• Administer Slack Enterprise and continue developing the Salesforce-Slack integration.
• Lead the ongoing development of Agentforce for Sales, Slackbot and practical AI use across the business.
• Collaborate with teams to identify opportunities to improve processes through Salesforce.
• Manage and review connected Salesforce ecosystem (Natterbox, SalesScreen, SalesSign, Own, Validity, Commercient).
• Oversee wider sales enablement and digital tool stack, monitoring usage and costs.
• Administer Microsoft 365 and oversee user access, licenses and onboarding.

Skills

Salesforce Admin

Flow & Integrations

Data management

Microsoft 365

AI interest

Commercial mindset

User-facing tech

Tools

Salesforce

Slack

Microsoft 365

Agentforce

SalesScreen

SalesSign

Commercient

Job description

Role Title: Head of Business Systems and IT

Location: Norwich (Hybrid after agreed period)

Reporting To: Managing Director / CEO

Working Hours: Monday to Friday flexible to be agreed

Salary: A GBP 45,000 : A GBP 55,000 : Depending on experience

Benefits

• Access to a host of company incentives and social events
• A relaxed and fun working environment
• 28 days annual leave inc. Bank Holidays
• Personal and professional development opportunities
• Bike to Work scheme

Outlook Publishing is an award:winning digital media company delivering B2B content across global markets, backed by an evolving product portfolio and commercial client network. Technology sits at the center of how we operate, collaborate, and scale : particularly across Salesforce, Slack, automation, and AI.

We are looking for a hands:on, commercially minded Head of Business Systems and IT to take ownership of our core business systems and wider technology environment. Salesforce is the engine of our business and will be the primary focus of the role. We are looking for someone who can not only maintain what we have built, but proactively develop it, identify opportunities for improvement and help us unlock the full potential of our investment in Salesforce, Slack and AI.

Key Responsibilities

Salesforce, Slack and AI

• Own and develop our Salesforce environment, including Flow, custom objects, reporting, data, users, permissions and integrations.
• Understand our commercial and operational processes and translate business requirements into practical, scalable Salesforce solutions.
• Administer Slack Enterprise and continue developing the integration between Salesforce and Slack.
• Lead the ongoing development of Agentforce for Sales, Slackbot and practical AI use across the business.
• Work closely with teams across the business to identify opportunities to improve processes through Salesforce.

Business Systems and Technology

• Manage and review our connected Salesforce ecosystem, including Natterbox, SalesScreen, SalesSign, Own, Validity and Commercient.
• Manage and review our wider sales enablement and digital tool stack (LinkedIn, Lusha, ZoomInfo, generative AI etc), monitoring usage and costs and identifying opportunities for improvement.
• Administer Microsoft 365 and oversee user access, licences and system onboarding/offboarding.

IT, Hardware and Security

• Oversee laptops, office technology, networking, Wi:Fi and other workplace hardware.
• Maintain appropriate security, access and MFA across our systems.
• Manage external IT, hardware, telecoms and technology suppliers where required.
• Provide practical IT support where appropriate, working with external partners for specialist issues.

What were looking for

Essential

• Salesforce Certified Administrator with at least two years of practical Salesforce administration experience.
• Strong Salesforce Flow, reporting, data management and integration experience.
• Good understanding of Microsoft 365 and workplace technology.
• Strong interest in AI and its practical application within business.
• Commercially minded, with the ability to understand business problems and turn them into practical technology solutions.
• Comfortable being hands:on and working directly with users across the business.

Desirable

• Experience with Agentforce or other Salesforce AI products.
• Experience administering Slack Enterprise and Salesforce/Slack integrations.
• Experience in a sales:led B2B environment.

The type of person were looking for

Were not looking for someone to simply keep the lights on. We want someone genuinely curious about technology, interested in how the business operates, and motivated to continually improve the systems behind it.

You dont need to arrive knowing everything about Agentforce, AI or Outlook. What matters is that youre willing to learn, experiment, and explore how technology can make a genuine difference to the